Rooms Operations Manager

4 weeks ago

Ottawa, Canada Marriott International, Inc Full time

**Additional Information** Full Time

**Job Number** 24068236

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $61,000 to $77,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**_

  • Rooms Operations Manager

    2 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Full Time, Weekends, Guest Services focus **Job Number** 24085167 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in...

  • Rooms Operations Manager

    4 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Job Number** 23030951 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (e.g.,Front...

  • Room Operations Manager

    4 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Full Time, Flexible Work Options, Compressed Work-Week **Job Number** 23105752 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in...

  • Room Operations Manager

    1 week ago

    Ottawa, Canada Marriott International Full time

    **Additional Information** Full Time, Guest Services focus **Job Number** 24096696 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Room Operations Manager

    2 weeks ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Full Time, Guest Services focus **Job Number** 24096696 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Assistant Rooms Operations Manager

    2 months ago

    Ottawa, Canada Marriott International, Inc Full time

    **Job Number** 23098721 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day activities of Rooms...

  • Assistant Rooms Operations Manager

    1 month ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Full Time **Job Number** 23100246 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that...

  • Assistant Rooms Operations Manager

    5 hours ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Housekeeping department **Job Number** 24085591 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...

  • Assistant Rooms Operations Manager

    5 hours ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Night Audit, Full Time, Flexible Work Arrangement, Bonus Eligible **Job Number** 23128120 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Room Operations Manager

    3 days ago

    Ottawa, Canada Marriott Full time

    Additional Information Full Time, Guest Services focus Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in managing the execution of all operations...

  • Rooms Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada The Westin Ottawa Full time

    Additional Information Full Time, Weekends, Guest Services focusJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists in managing the execution of all operations in the rooms area...

  • Rooms Operations Manager

    1 week ago

    Ottawa, Ontario, Canada The Westin Ottawa Full time

    Additional Information Full Time, Weekends, Guest Services focusJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists in managing the execution of all operations in the rooms area...

  • Room Operations Manager

    1 week ago

    Ottawa, Ontario, Canada Delta Hotels by Marriott Ottawa City Centre Full time

    Additional Information Full Time, Guest Services focusJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists in managing the execution of all operations in the rooms...

  • Rooms Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada Marriott Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office,...

  • Room Operations Manager

    4 days ago

    Ottawa, Canada Marriott Full time

    Additional Information Full Time, Guest Services focusJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists in managing the execution of all operations in the...

  • Room Operations Manager

    4 days ago

    Ottawa, Canada Marriott Full time

    Additional Information Full Time, Guest Services focusJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Assists in managing the execution of all operations...

  • Room Operations Manager

    1 week ago

    Ottawa, Canada EightSix Network Full time

    Job Description Additional Information Full Time, Guest Services focus Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Ottawa City Centre, Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in...

  • Assistant Rooms Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Delta Hotels by Marriott Ottawa City Centre Full time

    Additional Information Front Desk & Housekeeping, Rooms OperationsJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Entry level management position that focuses on...

  • Assistant Rooms Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada Delta Ottawa City Centre Full time

    Additional Information Housekeeping departmentJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryEntry level management position that focuses on supporting the day-to-day...

  • Assistant Rooms Operations Manager

    1 week ago

    Ottawa, Ontario, Canada Delta Ottawa City Centre Full time

    Additional Information Housekeeping departmentJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryEntry level management position that focuses on supporting the day-to-day...