Assistant Rooms Operations Manager

3 weeks ago

Ottawa, Canada Marriott International, Inc Full time

**Job Number** 23098721

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.

**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.

**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance with all policies, standards and procedu

  • Assistant Rooms Operations Manager

    4 weeks ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Night Audit, Full Time, Flexible Work Arrangement, Bonus Eligible **Job Number** 23128120 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Assistant Rooms Operations Manager

    2 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Housekeeping department **Job Number** 24085591 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...

  • Assistant Rooms Operations Manager

    17 hours ago

    Ottawa, Ontario, Canada Delta Ottawa City Centre Full time

    Additional Information Housekeeping departmentJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryEntry level management position that focuses on supporting the day-to-day...

  • Assistant Rooms Operations Manager

    17 hours ago

    Ottawa, Ontario, Canada Marriott International Full time

    Additional Information Housekeeping departmentJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day...

  • Rooms Operations Manager

    16 hours ago

    Ottawa, Ontario, Canada The Westin Ottawa Full time

    Additional Information Full Time, Weekends, Guest Services focusJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists in managing the execution of all operations in the rooms area...

  • Rooms Operations Manager

    17 hours ago

    Ottawa, Ontario, Canada Marriott Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office,...

  • Senior Manager of Room Operations

    17 hours ago

    Ottawa, Ontario, Canada Delta Ottawa City Centre Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages the execution of all operations in the rooms area departments (e.g.,Front Office,...

  • Room Checker

    4 weeks ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity as a: Full Time Room Checker_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line workers for your...

  • Housekeeping Room Attendant

    6 days ago

    Ottawa, Canada Comfort Inn Ottawa East Full time

    HOUSEKEEPING ROOM ATTENDANT REPORTS TO EXECUTIVE HOUSEKEEPER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Room Checker

    6 days ago

    Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking full time Room Checker for our family owned and operated Hotel. Responsibilities and requirements include: - Hiring position includes Saturdays, Sundays and Statutory holidays. Must be available to work flexible hours within 7:00am to 7:00pm. Possible additional hours might be considered; - Assignment of Room Attendants daily...

  • Room Checker

    4 weeks ago

    Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking full time Room Checker for our family owned and operated Hotel. Responsibilities and requirements include: - Hiring position includes Saturdays, Sundays and Statutory holidays. Must be available to work flexible hours within 7:00am to 7:00pm. Possible additional hours might be considered; - Assignment of Room Attendants daily...

  • Operations Manager

    7 days ago

    Ottawa, Canada Unlocked Ottawa Full time

    Overview: As an Escape Room Operations Manager, you will play a pivotal role in creating unforgettable experiences for our guests by overseeing the daily operations of our escape room facility. Your leadership and organizational skills will be essential in maintaining high-quality game scenarios, managing a team of game masters, and ensuring smooth...

  • Full-time Room Attendant

    6 days ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **Note: Applicants must be available to work on weekends.** **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble...

  • Full-time Room Attendant

    1 month ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **Note: Applicants must be available to work on weekends.** **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble...

  • Full-time Room Attendant

    4 weeks ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **Note: Applicants must be available to work on weekends.** **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble...

  • Part-time Room Attendant

    4 weeks ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Part-time Room Attendant

    1 month ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Part-time Room Attendant

    1 month ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Dining Room Manager

    1 month ago

    Ottawa, Canada Cogir Full time

    The Cours du Moulin residence is happy to accommodate autonomous and semi-autonomous elderly people. We are currently looking for a person to fill a full-time dining room manager position. **: Schedule: Monday to Friday variable schedule between 9:30 a.m. and 7 p.m. with one weekend out of 2 **Salary**: to be discussed **ROLE AND GENERAL...

  • Room Attendant

    4 weeks ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Part Time, Weekends Mandatory **Job Number** 23110443 **Job Category** Housekeeping & Laundry **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...