Team Leader

3 weeks ago


St Catharines, Canada Marble Slab Creamery - 275 Fourth Ave St. Catharines Full time

**Scope of Position**:
Team Leaders are part of the core leadership of our team. Accountable to the Assistant Manager and store owners, our Team Leads help problem solve operations and staffing needs. It is an active, hands-on leadership role. It can be full or part time position, permanent or more seasonal.

There is also an opportunity to be the point person who oversees a team of staff in our catering opportunities throughout the year. We have 3 food trailers that function in different capacities throughout the Niagara Region and SW Ontario.

Realizing our store is a top 10 store in the country with a strong catering component to our sales, responsibilities include:

- Prepare our core products daily (ice cream production, cones, baking of goods)
- Collaborate with the Assistant Manager and the store owners (who are hands on owners) in leading the store and catering operations.
- Organize and lead the day-to-day operation of the store while supporting staff.
- Demonstrate superior customer service, serving as a role model for the team in problem solving and handling our customer.
- Recruit, hire, train, motivate, coach, and increase the areas of competencies for our team of employees.
- Be competent and efficient in all areas of the store operation, while still maintaining service, product quality, and hygiene standards.
- Manage the inventory of all products in the store to ensure a full selection of ice cream flavours, mixins, and packaging are available for sale or use at all times - while maintaining or exceeding expectations for production/inventory cost targets.
- Be accountable for all the assets of the business including cash, non-cash tender, gift cards, inventory, equipment, etc., while maintaining or exceeding expectations for cash loss targets.
- Maintain a structured cleaning and maintenance program for the store that includes all areas of housekeeping and equipment maintenance on a required basis.
- Follow employment and Health & Safety standards provided by our governing bodies.

To succeed in the above, our Team Leads will need to demonstrate strong leadership skills that include:

- Consistently strong interpersonal communication skills
- Consistently strong written communication skills
- Ability to excel and encourage others to be efficient in time management
- Take ownership for their store resources, both physical assets and people
- Demonstrating honesty, integrity, and respect
- Problem solve and critically think through challenging situations
- Ability to follow leadership, collaborate with others and lead by example

Assets:

- Previous leadership experience, especially leading an inexperienced team
- Proven ability to work in a team setting

**Job Types**: Full-time, Part-time, Permanent, Seasonal, Internship / Co-op

**Salary**: $17.00-$20.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location

Application deadline: 2023-04-01
Expected start date: 2023-04-01


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