Team Leader

6 days ago


St Catharines, Ontario, Canada Heart of Niagara Hotels Full time

Holiday Inn & Staybridge Suites

Heart of Niagara Hotels

Job Title:
Team Lead


Department:
Bowling/Entertainment

Industry:
Hospitality

Reports to:
Entertainment Manager

Location:
Parkway Social, St. Catharines, ON

Position Overview:


Heart of Niagara Hotels - Parkway Social requires an energetic, mature, motivated, and career-minded
Team Lead to join our growing entertainment team.

You must be able to provide our customers with a high level of customer service, ensuring that their experience is memorable.

Qualified applicants must have a strong work ethic and cash handling experience, attention to detail, and an ability to work in a team environment while motivating staff.


Key Responsibilities:

-
Staff Management: Supervise and support a team of Entertainment Attendants, ensuring they provide high-quality customer service and adhere to company policies and procedures. Schedule, train, and motivate staff to perform their duties efficiently and effectively.
-
Operational Efficiency: Monitor and manage the daily operations of the bowling alley and arcade, including the maintenance and functionality of equipment.
-
Customer Service: Handle customer inquiries, complaints, and feedback in a professional and timely manner.
-
Health and Safety Compliance: Ensure the cleanliness and organization of the entertainment areas, including lanes, arcade machines, and common areas. Oversee safety protocols and ensure a safe environment for both guests and employees.
-
Inventory: Assist in inventory management and ordering of supplies and equipment.
-
Event Coordination: Coordinate and supervise events, leagues, and special promotions.
-
Performance Reviews: Provide regular performance feedback to staff and conduct performance reviews.
-
Financial: Assist with cash, credit or debit card transactions.
-
Collaboration: Work closely with other departments, including Food and Beverage, Front Desk, and Maintenance to ensure seamless execution to our guests.

Qualifications:

-
Experience:Minimum 1 year of experience in a supervisory or key holder position as well as handling cash and inventory.
-
Communication: Above average communication skills - must work well with others.

Skills:

  • Strong leadership and team management skills.
  • Excellent multitasking skills and attention to detail.
  • Comfortable working in a fastpaced environment.
  • Exceptional customer service and communication skills.
  • Availability to work late nights, evenings, weekends, and holidays.

Benefits:

  • Employee discounts on hotel stays and dining.


EAP
  • Employee Assistance Program
  • Training and development programs.
  • Onsite gym facility and workout area discounts.


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