Service Representative
1 month ago
At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
**General Information**:
The service representative will be responsible for executing service work at customer sites ensuring working according to Hitachi Energy and legislative Health and Safety requirements, according to the project schedule and budget, and with utmost professionalism and courtesy to customer staff.
**Responsibilities**:
Good knowledge of Electric Power Equipment-
- Uses a great deal of analytical skills and makes decisions on complex and technical issues.-
- Is able to build customer relationships and makes recommendation to customers with regards to equipment performance.-
- Performs field activities including trouble shooting and repair of existing & legacy equipment, assembly, installation, testing, commissioning and start-up of new Power equipment-
- Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.-
- Acts as a mentor towards other Field Service Employees.-
- Handles post commissioning warranty activities-
- Reviews, interprets and comments on technical specifications prior to starting work-
- Recommends technical strategy and resolve technical problems-
- Participates in department administrative tasks-
- Follows scheduling and administrative procedures-
- Participates in technical training-
- Prepare technical reports following site work**Qualifications**:
- Familiar with utility substation construction and utility work sites-
- A trade education, college or university diploma/degree in a technical field (electrical, mechanical, etc.)-
- Electrical field service experience of at least 5 years or other relevant substation / transformer experience (i.e. manufacturing, engineering design, factory project management)-
- Sound knowledge of and hands-on experience in Substations Construction, servicing, maintaining, commissioning and repairing of power Transformers and Power System Equipment.-
- Excellent communication and interpersonal skills-
- Strong customer relationship skills-
- Goal-oriented and self-starter attitude-
- Strong problem solving and analytical skills-
- Experience with relevant planning and scheduling tools-
- Ability to formulate solutions to technical problems, prepare technical quotations and reports-
- Safety minded and proven safe work record- Must be willing to travel for development when required
Must be willing to travel as part of the position’s requirement to provide service for the customers (Primarily in Quebec Canada but will also be required to support the other regions within Canada and international assignments as they occur)
Must be willing to work under indifferent working conditions and hours of work
- Must have and maintain a valid Canadian driver’s license and driver’s record acceptable to the Government of Quebec and Hitachi Energy Fleet requirements**More about us**
**Only selected applicants will be contacted.**
**Basic Info**
**Location**
- Varennes, Quebec, Canada
**Job type**
- Full time
**Experience**
- Entry Level
**Job function**
- Engineering & Science
**Contract**
- Regular
**Publication date**
- 2024-02-16
**Reference number**
- R0037496
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