Service Representative r0020151

2 months ago

Varennes, Canada Hitachi Energy Full time

**At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation**

**General Information**:
The service representative will be responsible for executing service work at customer sites ensuring working according to Hitachi Energy and legislative Health and Safety requirements, according to the project schedule and budget, and with utmost professionalism and courtesy to customer staff.

**Special job conditions**:

- Must be willing to travel for development when required
- Must be willing to travel as part of the position’s requirement to provide service for the customers (Primarily in Quebec Canada but will also be required to support the other regions within Canada and international assignments as they occur)
- Must be willing to work under indifferent working conditions and hours of work
- Must have and maintain a valid Canadian driver’s license and driver’s record acceptable to the Government of Quebec and Hitachi Energy Fleet requirements.

**Responsibilities**:

- Good knowledge of Electric Power Equipment
- Uses a great deal of analytical skills and makes decisions on complex and technical issues.
- Is able to build customer relationships and makes recommendation to customers with regards to equipment performance.
- Performs field activities including trouble shooting and repair of existing & legacy equipment, assembly, installation, testing, commissioning and start-up of new Power equipment
- Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.
- Acts as a mentor towards other Field Service Employees.
- Handles post commissioning warranty activities
- Reviews, interprets and comments on technical specifications prior to starting work
- Recommends technical strategy and resolve technical problems
- Participates in department administrative tasks
- Follows scheduling and administrative procedures
- Participates in technical training
- Prepare technical reports following site work

**Skills and Knowledge**:

- Proven Leadership
- Basic principles of public relations.

**Ability to**:

- Prepare technical comprehensive written reports, letters, and other correspondence.
- Understand engineering specifications and plans;
- Understand and interpret, with assistance, applicable laws and regulations
- Understand and carry out oral and written instructions;
- Establish and maintain effective relationships with those contacted in the course of work.
- Work under challenging conditions; able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites. This may include some longer term work assignments at customer sites.
- Must provide proof of and maintain a driving record acceptable to the department's insurance carrier.
- Must maintain a valid passport for international travel.
- Safety minded and proven safe work record
- Self-motivated and ability to work in a team environment as well as autonomously (as required)
- Excellent communication skills - written and oral - in both French and English
- See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networkingThe Field Technician portion of the role is for the site maintenance of large legacy power transformers.

**Responsibilities include**:

- Perform transformer installation and maintenance activities
- Perform replacement of bushings and repair of transformer leaks
- Perform electrical testing of transformers that includes power factor, ratio, resistance, insulation resistance, SFRA
- Operate and maintain transformer oil processing rig
- Prepare customer reports on testing and site work performed
- Maintain tool and work trailers
- Ensure all site work is performed to meet proper safety requirements

**Specific Qualifications**:

- Familiar with utility substation construction and utility work sites
- A trade education, college or university diploma/degree in a technical field (electrical, mechanical, etc.)
- Electrical field service experience of at least 5 years or other relevant substation / transformer experience (i.e. manufacturing, engineering design, factory project management)
- Sound knowledge of and hands-on experience in Substations Construction, servicing, maintaining, commissioning and repairing of power Transformers and Power System Equipment.
- Excellent communication and interpersonal skills
- Strong customer relationship skills
- Goal-oriented and self-starter attitude
- Strong problem solving and analytical skills
- Experience with relevant planning and scheduling too

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