Front Counter Customer Service
1 month ago
Gateway Autobody is an Autobody Repair Shop in East Kildonan
**Responsibilities**:
- Be sensitive and aware of customer needs and concerns.
- Show genuine empathy and understanding while building legitimate rapport.
- Ensure that administrative paperwork is completed accurately and in a timely fashion.
- Remain aware of the details when creating, completing and submitting files to the insurer.
- Schedule customer estimate and repair appointments.
- Providing proactive customer updates as required.
- Maintaining an orderly work-space and organization of files/workload.
- Arrange Rental vehicle for customer and create rental contracts
- Update customer information in CRM system
- Assists customer service specialist by ensuring all payments are received, scanning documents into the system.
- Other duties as assigned.
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Strong attention to detail
- Fluent in Microsoft Office Products
- Respond to customer inquiries in a timely and professional manner.
- Update customers throughout the repair process.
- Resolve customer complaints and concerns in a timely and professional manner.
- Maintain customer records and update customer information as needed.
- Downloading insurance claims.
- Document customer interactions and transactions.
- Identify areas of improvement for customer service processes.
- Valid driver's license
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Winnipeg, MB R2K 0Y4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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