Guest Service Agent

6 months ago


Niagara Falls, Canada Ramada Plaza Niagara Falls Full time

**Responsibilities**:

- Check-in’s, check-out’s and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
- Knowledge of hotel property and surrounding area
- Interact with guest concerns and take action as necessary
- Any other tasks assigned by the Guest Services Supervisor

**Requirements**:

- Previous customer service experience with hotel management computer systems preferred
- Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
- Ability to work with mínimal supervision
- Exceptional computer skills
- Must be able to work weekdays, weekends and holidays.
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
- Exceptional conflict resolution skills in order to effectively deal with internal and external customers
- The ability to speak multiple languages is an asset.
- Strong communication skills, both written and verbal. Proficiency in English required.

**Job Types**: Full-time, Part-time

**Salary**: $16.55-$17.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk clerk: 1 year (required)
- customer service: 1 year (required)

**Language**:

- and write English proficiently (required)

Work Location: In person


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