Branch Assistant

2 months ago

Port Lambton, Canada County of Lambton Full time

**Company Biography**

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

**Position Overview**

As a member of the Lambton County Library system, the Branch Assistant is responsible for providing front line customer service to visitors of the Lambton County Library. In addition to promoting a welcoming and inviting library environment, the Branch Assistant will provide a wide variety of circulation duties, conduct necessary administrative duties, provide information services, reference and referral service as well as readers' advisory services. The Branch Assistant is responsible for delivering a library service that meets the strategic direction set forth by senior management and Lambton County Council.

**Duties and Responsibilities**

Circulation Duties:

- Assist patrons to obtain all types of materials such as books, videos, books on tape, and to access computers following established policies and procedures
- Issue new and replacement library cards to patrons
- Provide new patrons with orientation and tours of library and answer all questions/concerns
- Place library materials on hold for patrons; contact patrons when items are available when necessary
- Collect fines and fees
- Send library materials to other branches as needed
- Check material in and out; shelve returned materials

Readers' Advisory/Reference Work:

- Advise patrons in the selection and location of requested material/information
- Assist with wide range of research queries
- Respond to general inquiries and address patron questions regarding use of computer, Internet and other programs

Programming Duties:

- Deliver programming as directed by the Lambton County Library, which may include organizing the dates, times, registration, and other required planning
- Promote reading and lifelong learning in the community through established programs such as story hour, summer reading program, book clubs

Administrative Duties:

- Perform photocopying, mail sorting and distribution
- Balance petty cash and submit revenue from fines and fees
- Record and distribute circulation, programming statistics
- Order supplies from Library Headquarters as needed
- Maintain necessary corporate files in accordance with the County of Lambton's Records Retention By-law

Customer Service / Communication Responsibilities:

- Represent the library effectively in the community
- Interact pleasantly and courteously with the public, community partners and staff, promoting a harmonious workplace
- Provide instructions or assistance to the public in the use of new technologies and / or electronic platforms

Other Job Tasks / Responsibilities:

- Ensure the effective use of the Integrated Library System (ILS)
- Develop an understanding of electronic platforms and resources that can be used by patrons to enhance their library experience

General:

- Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
- Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: None

Indirect Supervision: None

Functional Authority: Regularly provide guidance and instruction to student pages, summers students, and volunteers

**Qualifications**

Minimum Formal Education:

- Two-Year College Diploma, or the equivalent in combination of education and experience

**Experience**:

- Minimum six months in a service related job or previous volunteer work in a Library
- Computer experience including Microsoft Office products, Outlook, Internet, electronic database, digital platforms, etc.
- Interpersonal, communication, and customer service skills
- Previous library experience and experience using an Integrated Library System (ILS) an asset

Credentials:

- A satisfactory Police Vulnerable Sector Check and / or Police Information Check, as applicable

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