Mercer Certinia Support Administrator

3 months ago

Toronto, Canada MMC Corporate Full time

**Mercer Certinia Support Administrator**

**What can you expect?**
- The Mercer Certinia Support Administrator to support the design, implementation, and ongoing support of the platform.
- This administrator will be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.

**What is in it for you?**
- Work for a global company with excellent benefits and a dynamic culture.
- Excellent growth/advancement opportunity.
- Work with collaborative successful colleagues who truly care about the work and each other while maintaining work life balance.

**We will count on you to**:

- Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
- Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
- Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
- Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.
- Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
- Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
- Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
- Creating and maintaining reports and dashboards customizations.

**What you need to have**:

- Bachelor's degree required Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
- Salesforce Certification.
- 2+ years of configuration experience with Salesforce or FinancialForce PSA.
- Experience working independently and collaboratively.
- Hands-on experience in administration setup, including managing users, security controls, data, and creating roles, profiles, permission sets and data loading tools.
- Ability to debug issues and document requirements.
- Strong problem-solving skills with the ability to provide optimal solutions.
- Excellent verbal and written communication skills.
- Strong customer service skills

**What makes you stand out**:

- SQL scripting or similar scripting capabilities.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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