Commercial Restaurant Manager

4 weeks ago

Coquitlam, Canada IKEA Full time

**Job ID**: 214789

**Date posted**: 05/11/2023

Who you are
- You are customer service oriented with a proven ability to work as part of a team as well as independently to provide our customers with a safe, healthy,

delicious, sustainable, affordable and enjoyable food experience.
- You are a passionate leader inspired by the IKEA core leadership capabilities, you see how IKEA food contributes to increasing the overall performance and strive

to make things happen.
- You have minimum of 5 years' experience working in a vibrant retail and/ or service/hospitality environment.
- You are curious and eager to learn more in order to develop the business and deliver strong business results through people.
- You are willing to serve the many store customers, contribute to a day out for the whole family and strengthen the Swedish profile of the IKEA store.
- You have a proven attitude to maintain effective work and leadership behavior in the face of setbacks or pressure.
- You are motivated to explore innovative ideas and find better ways to enable change and help our customers feel that there is always something new to try and

that time in the store is well spent.

**A day in your life with us**
- Secure operational excellence, high-quality standards of customer experience in the customer and co-worker restaurants and achieve optimized levels of

commerciality by cooperating effectively with the kitchen production manager.
- Promote a safety-first culture by contributing to the implementation of local compliance standards making sure that work routines are in place and followed in all

daily operations and that all food incidents, or potential incidents, are reported.
- Lead and implement the commercial calendar, IKEA retail food business plan, communication and sustainability strategies in collaboration with relevant

stakeholders.
- Ensure that the customer’s restaurant is in shape as new, common store planning solutions and vitality packages are implemented and retail foundations, sales

steering tools, food safety and Swedishness are in place.
- Identify, inspire, and develop a diverse and high performing team to ensure succession planning for all key roles.
- Ensure that the team members have a thorough knowledge of the IKEA Food range and the IKEA services and can share this with customers in the best way

possible.
- Co-operate with the Commercial SFM & Bistro Manager to strengthen the link between the IKEA Restaurant & Bistro and the Swedish Food Market and take

actions to promote cross merchandising/communication.
- Keep food displays fresh and appealing, as well as listen to customers, act on their feedback and support them with an attitude based on the IKEA values.
- Provide a relevant IKEA Food offering by combining and driving range presentation, volume and commercial priorities in the most efficient and sustainable way.

**Together as a team**

Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is

**JUST SO YOU KNOW**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.

In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. The pay range for this job is $65 000 - $75 000

P.P.S. In the IKEA world, this position is officially referred to as Commercial Restaurant Manager.

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