Coordinator, Group Benefits Plan, Sponsor Risk

2 weeks ago

Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

At the core of our Canadian strategy, we put the customer at the center of everything we do. Our Group Benefits business supports over 25,000 employers and their employees across Canada. This role is an incredible opportunity to have an impact on our Plan Sponsor journey.

As a member of the Plan Sponsor Services team, the **Coordinator, Plan Sponsor Risk Management **will partner closely others on the team and other functional areas to coordinate the received work. The successful incumbent is accountable for organizing the team calendar as well as setting internal expectations on responses.

As a Coordinator you will ensure the day -to
- day flow of work is captured in the tracker, SharePoint and is reported on. Your role will have a heavy focus on teamwork and organization, anticipating issues before they happen. If you thrive on this type of work - then we need your people-smarts and keen mind as a Coordinator on our GB Plan Sponsor Risk Team

**Responsibilities**
- Deliver customer excellence experience by setting Sponsor Risk for success. Coordinate work so that it moves through the various stages accurately and within service standards.
- Investigate better ways to do tasks and duties to help streamline processes.
- Support leadership on reporting needs. This includes organizing and populating the tracker trackers and saving work in Share Point
- In a supporting role assist with client facing contracts and responses
- Promptly escalate any complex service issues or complaints for immediate attention and resolution.
- Proactively prepare for upcoming meetings by planning and capturing required information and materials (e.g., meeting invites, sending pre-read).

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- You are a highly effective change agent who can thrive in an ambiguous and dynamic environment.

**What we are looking for**
- Have a background in Customer service, Customer Experience, Sales support, or related program
- Balance multiple priorities while maintaining a high degree of accuracy and attention to detail
- Are flexible and adaptable when dealing with change, including changing priorities and tight deadlines
- Investigate problems without supervision
- Learn quickly and are a self-starter, who takes initiative and thrives in a fast-paced work environment
- Demonstrate tact and professionalism and maintain confidentiality
- Demonstrate strong PC skills with experience using Microsoft Office, especially Word and PowerPoint; ability to learn new technologies quickly

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role in the primary location of CAN, Ontario, Toronto, 200 Bloor Street East is expected to be between $58,650.00 CAD - $97,750.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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