Front of House Manager

2 weeks ago

Langley, Canada Locality Brewing Ltd. Full time

_**Locality Brewing**_
- Locality Brewing is located on the traditional, ancestral, and unceded territory of the _
- Kwantlen, Matsqui, Katzie and Semiahmoo First Nations._

**About Locality Brewing**:
We are in the heart of the Township of Langley’s Farmland, surrounded by gorgeous rolling fields, delicious berry farms, fruit wine, ciders, and distilleries. Our brewery is a place for our guests to connect to the farm ingredients that are used in the beer, take in the peaceful sound of the birds, mingle with friends, family and make new friends and participate in the “L A N D to G L A SS” experience.

Locality Brewing is located on 96 beautiful acres, where we grow barley, hops, hazelnuts, cider apples, we have chickens and keep honeybees. We have a ½ tonne malthouse and 10 Hex brewing system, a tap and tasting room and beer picnic garden surrounded by the hops and a gorgeous little pond, we call the Lagoon.

**RESPONSIBILITY OVERVIEW**:
Reporting to the General Manager, the Front of House Manager is accountable for the overall operations and results in the Front of House and Picnic area. This includes Culture, employee skills and development, achieving high levels of service and food/beverage quality, labour cost, execution, cleanliness, adherence to standards, and being 100% guest obsessed. You will be responsible for delivering expected financial results that contribute to overall success of the business. As other managers will be contributing to the Front of House success, you will also be responsible for contributing to the success of all other areas of the brewery.

**WORKING RELATIONSHIPS**:
Role executed in conjunction with the following departments and or external service providers. General Manager, Head Brewer (navigating Tap selections and New Beer Promotions), Suppliers, Vendors, and Events.

**Business Acumen - Opportunity Spotting and Problem Solving**
- Use guest feedback to improve the overall execution in the front of house and enhance the guest experience and work with marketing plan recommendations
- Identify opportunities in the front of the house and food program to improve success and increase sales.
- Successfully implement new menu rollouts and training
- Achieve planned labour targets through proper forecasting and management
- Achieve planned COGS targets through system utilization and follow up
- Strong understanding of financial P&L
- Create Key Performance Indicators for staff with a monthly group incentive for achieving these.

**Coaching and Teaching**
- Provide ongoing development and coaching for your employees around all aspects of the business.
- Ensure all training tools are being utilized and testing completed on time.
- Perform reviews on all the front of house employees along with aligning and implementing an individual development plan for each employee
- Consistent weekly communication around successes and opportunities
- Focused on strength acknowledgement and opportunity for improvement

**Leading, Motivating, and Inspiring while managing Culture**
- Establish and achieve clear business goals and financial targets with your General Manager, which is then filtered down to your front of house employees
- Developing a comprehensive manpower plan to effectively meet execution needs for ongoing operations, new restaurant development, and turnover
- Demonstrate guest-led focus by regularly engaging guests and staff
- Make people and business decisions based on community and kindness but that will allow us to continue to improve our brand health
- Not only identify gaps in execution and standards, but always be looking to improve on the status quo during every shift
- Must be able to inspire, teach, motivate, and drive business initiatives with the employees
- Must have a passion for executing amazing food and service and look to incorporate fun into every shift.

**Front of House Manager and or Shift Supervisors**
- Staff training
- Adjusting Cash Deposits - Journal Entry SOP
- Daily Sales - Journal Entry SOP
- Recording Credit Card Tips
- Wholesale to Retail Inventory Transfer
- Point-of-sale (POS) and ecommerce
- Book Events, Coordinating Large Group bookings

**Front of House Dailly Duties**
- Stocking fridge, merchandise, bathroom
- Taps kegs, records inventory usage, line cleaning
- Customer service
- Decorating tasting room
- Cleaning tasting room, bathroom
- Setting up picnic area

**Compliance**
- All food safety and HACCP guidelines met and followed daily
- Health and Safety boards up to date
- Must maintain all brand standards

**Benefits**:

- Casual dress (Locality Shirts Provided)
- Discounted or free food and equivalent to a free beer per shift
- Extended health care or compensation

**Schedule**:

- Weekdays
- Weekend availability

**Supplemental pay types**:

- Tips
- Benefits Package

Work Location: One location and agreed upon events and outside Markets, hours for FOH will be adjusted and filled through the FOH managers scheduling

**We Grow, We

  • Front of House Manager

    1 week ago

    Langley, Canada Brodeur's Bistro Full time

    This is a full-time Front of House Manager position at Brodeur's Bistro located in Langley, BC. The Front of House Manager will be responsible for overseeing the day-to-day operations of the dining room including guest service, staff management & scheduling, ordering & inventory tracking, cost controls and maintaining a welcoming atmosphere for all...

  • Assistant Manager

    2 days ago

    Langley, Canada JJ Bakes Company Full time

    Overview: We are seeking a highly organized and motivated Front of House Manager to join our team. As the Front of House Manager, you will be responsible for overseeing the daily operations of our bakery/cafe and ensuring exceptional customer service. This is a leadership role that requires excellent communication skills, strong attention to detail, and the...

  • Front of House Manager

    2 weeks ago

    Langley, Canada Wendel's Bookstore & Cafe Full time

    Wendel's Bookstore & Café is located in historic Fort Langley since 1997. We are a high volume café serving breakfast, lunch, dinner, handmade baked goods and a full espresso bar. We pride ourselves on high quality food and drinks and great customer service. We are seeking an experienced manager with experience in the hospitably food service industry, who...

  • Front of House Supervisor/server

    1 week ago

    Langley, Canada Fort Pub & Grill Full time

    We are looking to add an experienced Restaurant Supervisor/server to our Fairhaven Group Team. Specializing in Front of House supervision and serving for Fort Pub & Grill and Rail and River Pizzeria. The role of this Restaurant Supervisor is to oversee and co-ordinate the front of house team. The role of this position would include carrying out...

  • Front of House Team Member

    3 days ago

    Langley, Canada Smugglers Trail Caskworks Full time

    Are you looking to get your foot in the door with a great company that offers flexible schedules, a fun but professional work environment and various shifts/hours? Smugglers Trail is expanding! New location to open very soon! The Trails End is located in historic Fort Langley and will embody Café, Taproom, Bistro vibes with a date night experience in the...

  • Tap & Barrel Is Hiring Front of House Leadership

    3 weeks ago

    Langley, Canada Tap & Barrel Full time

    **Tap & Barrel is Hiring Front of House Leadership** Tap & Barrel is one of Canada's fastest growing hospitality companies, and we’re looking for passionate and energetic **Front of House** **Leaders** to join our team at our Willowbrook Mall location. Located in Langley, the heart of the Fraser Valley, Willowbrook Shopping Center is a vibrant...

  • Front of House

    2 weeks ago

    Langley, Canada Moxies Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Tap & Barrel Is Hiring Front of House Leadership

    2 weeks ago

    Langley, Canada Tap & Barrel Willowbrook Full time

    Tap & Barrel is one of Canada's fastest growing hospitality companies, and we’re looking for passionate and energetic Front of House Leaders to join our team at our Willowbrook Mall location. Located in Langley, the heart of the Fraser Valley, Willowbrook Shopping Center is a vibrant lifestyle-oriented retail destination, easily accessible from a number of...

  • Tap & Barrel is Hiring Front of House Leadership

    17 hours ago

    Langley, Canada Tap & Barrel Willowbrook Part time

    Tap & Barrel is one of Canada's fastest growing hospitality companies, and we’re looking for passionate and energetic Front of House Leaders to join our team at our Willowbrook Mall location. Located in Langley, the heart of the Fraser Valley, Willowbrook Shopping Center is a vibrant lifestyle-oriented retail destination, easily accessible from a...

  • Denny's - Front of House - Host/Hostess

    1 month ago

    Langley, Canada Denny's Full time

    Denny's - Front of House - Host/Hostess Denny's Canada - Langley, 8855 202nd St, Langley, British Columbia, Canada Req #877 Thursday, February 1, 2024 Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and...

  • Denny's - Front of House - Host/Hostess

    3 weeks ago

    Langley, Canada Denny's Full time

    Denny's - Front of House - Host/Hostess Denny's Canada - Langley, 8855 202nd St, Langley, British Columbia, Canada Req #877 Thursday, February 1, 2024 Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and...

  • Front of House Team Member

    1 week ago

    Langley, Canada Smugglers Trail Caskworks Full time

    Are you looking to get your foot in the door with a great company that offers flexible schedules, a fun but professional work environment and various shifts/hours?Smugglers Trail is expanding New location to open very soonThe Trails End is located in historic Fort Langley and will embody Café, Taproom, Bistro vibes with a date night experience in the...

  • Tap & Barrel is Hiring Front of House Leadership

    3 hours ago

    City of Langley, Canada Tap & Barrel Willowbrook Full time

    Tap & Barrel is Hiring Front of House LeadershipTap & Barrel is one of Canada's fastest growing hospitality companies, and we’re looking for passionate and energetic Front of House Leaders to join our team at our Willowbrook Mall location. Located in Langley, the heart of the Fraser Valley, Willowbrook Shopping Center is a vibrant lifestyle-oriented retail...

  • Manager On Duty

    2 weeks ago

    Langley, Canada Sandman Hotel Group Full time

    We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a...

  • Front of House

    2 weeks ago

    Langley, Canada Trails End - Smugglers Trail Caskworks Ltd Full time

    Job Summary: We are seeking a friendly and customer-oriented Front End Associate to join our team. As a Front End Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests. This position requires excellent communication skills, attention to detail, and the ability to work in a...

  • Welcomer Front of House and Patrol Steward

    3 hours ago

    City of Langley, Canada Countydurhamvolunteering Full time

    Welcomer Front of House and Patrol Steward Langley Park Welcomers are the public face of Ushaw to our many visitors each year, they are the frontline ambassadors of the organisation. This is a crucial role as we welcome visitors into the building and ensure they know where they are going and what is happening in the building. It is a key role committed to...

  • Back of House Coordinator

    2 months ago

    Langley, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Willowbrook Mall, BC **Workplace Type**: On-site **Job Type**: Full-time / Part-Time, Permanent **Salary**: $16.75 per hour **Opening**: Spring 2024 **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to...

  • Back of House Coordinator

    4 weeks ago

    Langley, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Willowbrook Mall, BC **Workplace Type**: On-site **Job Type**: Full-time / Part-Time, Permanent **Salary**: $17.40 per hour **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of...

  • Back of House Coordinator

    6 days ago

    Langley, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Willowbrook Mall, BC **Workplace Type**: On-site **Job Type**: Full-time / Part-Time, Permanent **Salary**: $16.75 per hour **Opening**: Spring 2024 **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to...

  • Housing Services Manager

    4 weeks ago

    Langley, Canada Trinity Western University Full time

    **Housing Services Manager** // Campus Services **Position** *** **Purpose and Summary** The Housing Services Manager will work to build a dynamic and healthy culture within the housing office. This will be achieved by maintaining the overall flow and effectiveness of administrative tasks while providing exceptional customer service to students. The...