Head Concierge

**ABOUT THE CITY OF LOUGHEED**

At Metro Vancouver’s most central and connected location, a community shopping centre is evolving into Canada’s largest shopping, dining, residential, and social destination. This is the City of Lougheed - a 37-acre city centre with parks, plazas, entertainment, and culture at an unprecedented scale. And with all lines of rapid transit converging here, every corner of the region is within reach. This is a city-within-a-city, a world-class destination, and a new generation of urban living for citizens and visitors alike.

Today, The City of Lougheed is a regional shopping centre with 85+ shops and services including Hudson’s Bay, London Drugs, Walmart Supercentre, and Sport Chek.

**RESIDENTIAL PROPERTY MANAGEMENT**

SHAPE is set apart by the superior experience we offer across all facets of our business. Shape Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our tenants are taken care of from when they first initiate interest in wanting to live at The Amazing Brentwood.

**ABOUT THE ROLE**

The Head Concierge at The City of Lougheed Tower FOUR Rental Homes will be the front-facing representative of the SHAPE brand while also working behind the scenes to deliver every element of our residential rental program. They will report directly to the Resident Manager and Property Manager, and will assist in the move-in and on-site management of 237 rental homes at one of Canada’s most exciting projects.

The Head Concierge will be working closely alongside the Resident Manager and Property Manager.

**Primary Job Responsibilities**
- Responsible for activities and operations of the Concierge Department
- Manage, train, and Supervise Concierge staff
- Tenant Relations and Guest Service Excellence
- Receive and Dispense Parcels at Concierge Desk
- Arrange for cleaning of building and premises, including Amenities, Lobby, Parkade, Garbage Room, and Common Areas
- Maintain a strong and positive presence within the building
- Responsible for amenity bookings, booking follow-ups, and amenity resets
- Answer any and all inquiries made by residents in a polite and professional manner
- Assist Resident Manager and Property Manager where assigned
- Assist with the Coordination of tenant move-ins and move-outs
- Enforcing building, amenity, and tenancy bylaws in a firm and professional manner
- Assist with the posting and delivery of notices to tenants as required and as per the RTA
- Inspection and Security of premises
- Service Requests: Coordination of repairs, trades, warranty work, etc.
- Light/Spot Cleaning as required
- Ensure all processes and administrative procedures are followed consistently, completely and accurately
- Receive and keep accurate records and documentation including incident reports, daily activity reports, etc.
- Fob Programming and Audits
- Parking, Storage, and Bike Locker Audits
- Provide a world-class experience to all guests and prospective tenants
- Perform all other duties as assigned

**Qualifications**
- Required Knowledge, Skills, and Abilities_
- Ability to conduct tenant relations through Guest Service Excellence
- Self-motivated, Proactive, and a Team Mindset
- Personable and positive in every situation
- Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines, communicates well
- Outgoing with strong organizational, critical thinking, and time management skills
- Strong verbal and written communication skills (Multi-lingual would be an asset)
- Ability to deal with confrontation and maintain objectivity in public relations
- Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word, Excel, and Outlook
- Required Training and Experience_
- 2+ years’ work experience in a similar position would be an asset

***Working Conditions**

This is a Full-time position to be filled as soon as possible.

**Hours: Monday - Friday 8am - 4:30PM**

**Benefits**
- Opportunity to work at one of the most significant real estate projects in Metro Vancouver
- Join a best-in-class SHAPE team
- Competitive Salary and Benefits