Manager, Delivery Services

5 months ago

Burnaby, Canada Pacific Blue Cross Full time

**About Pacific Blue Cross**

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

**Perks**
- Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- Company pension contributions after 1 year of service.
- Education allowance to expand your knowledge and develop your skills.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

**About the Position**
- We are searching for a permanent _Manager, Delivery Services _to join our Delivery Services team in IT.
- PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $120,000 - $130,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience.

If you’re looking to take on a role that ensures projects align with organizational goals that provide effective healthcare in BC, we want to hear from you. This is a great career opportunity with a local not-for-profit health insurance provider where you would collaborate closely with internal customers to determine needs and develop an understanding of system capabilities.

Your skills in supporting Agile teams, working with internal business owners, Enterprise Architecture, and Delivery Services will help Pacific Blue Cross provide sustainable healthcare.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

**Key Ways This Position Makes An Impact**

The Manager, Delivery Services leads an Agile team using the SAFe methodology to help lead departmental workflow to meet key performance indicators.

This role works with the internal team to remove barriers and provide resources to work effectively while continuously looking for opportunities to maximize resources.

In this role, you would collaborate with the Director to develop tactical plans in alignment with the departmental and company strategy and objectives.

You would ensure effective cross-departmental planning, communication, and implementation of projects and processes to help meet KPI’s.

In this role, you would compile, create, and deliver reports, briefings, presentations and recommendations to internal stakeholders.

You would learn about internal customer needs and collaborate with stakeholders to understand their objectives and the needs required to achieve KPI’s.

This role leads iterative continuous delivery by collaborating with Products Owners, supports the Enterprise Architecture team in developing an architectural runway, and promotes and champions SAFe Agile practices and processes.

In this role you would manage the department budget, financial results, ensure resources are effectively utilized, and support leaders through the project management lifecycle.

**Key Experiences You Bring To This Role**
- 3 years of experience in a leadership position within information technology; and
- 4 years of experience in a Lean and Agile software delivery environment.
- Excellent knowledge of product management and project management principles and practices within an Agile environment.
- Strong understanding of Agile and DevOps.
- Strong understanding of design thinking, and Lean and Agile software delivery.
- SAFe Product Owner/Product Manager (POPM) certification, or equivalent.
- Bachelor’s degree (or equivalent) with a major in Management Information Systems, Computer Sciences, or an equivalent field including or supplemented by courses in leadership/supervision.

**Diversity, Equity, and Inclusion**
- _
- PBC is an Indigenous Works em

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