Host/hostess

4 months ago

Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

For the sixth year in a row, Hilton has been recognized for it's exceptional workplace culture and named as one of the World's Best Workplaces by Fortune Magazine. Hilton ranked #3 on the list of the top 25 companies and remained the only hospitality company on the list. Hilton Team Members attribute the Company's culture, benefits and inclusive environment as it's foundation to being a great place to work.

Join the BEST team in Edmonton at the **DoubleTree by Hilton West Edmonton**

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience).

Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

- The people I work with
- Pride in the brand
- Connections with guests and customers
- Meaningful and fun work
- Special and Unique benefits

Let's start with the **GREAT benefits**

**Benefits**:

- **Up to 6 Discounted Mayfield Dinner Theatre Tickets**:

- **50% Discount in Stages Restaurant & Bar**:

- **Worldwide Hilton Discounted Room Rates**
- **We are looking for a PT Host/Hostess to join our Stage Kitchen & Bar Team This could include breakfast, lunch and dinner service.**_

**Basic Purpose**:
Reporting to the Food & Beverage Services Manager, the Hostess/Host provides quality service to restaurant customers by greeting and seating them as well as processing their bills promptly and courteously.

**Major Responsibilities and Duties (to fulfill major purpose)**:

- Meet and exceed customer and team member expectations by providing superior service and teamwork
- Provide value added service by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicate effectively with customers, co-workers and supervisors
- Demonstrate teamwork by cooperating and assisting co-workers as needed
- Handle difficult situations effectively
- Meet superior service standards
- Perform other duties as required to provide superior service and teamwork
- Ensure that restaurant is in proper condition for arrival of customers
- Provide work direction for servers and buspersons, verifies that their work stations are stocked, neat and orderly
- Check the overall condition of the dining room, ensuring its readiness for customers
- Contribute to restaurant customer satisfaction by courteously greeting and escorting them to their seats
- Present menus, suggesting cocktails and daily specials
- Exhibit knowledge of all items on the menu and wine list
- Acquire a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas as required
- Process customer restaurant bills promptly and accurately
- Send all room charges immediately to Front Desk for posting
- Inquire into level of customer satisfaction and attempt to rectify any complaints and/or refer to the Restaurant Manager
- Make accurate operations reports for management or supervisor as requested
- Follow hotel grooming and dress standards
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintain a favourable working relationship with all company employees to foster and promote a cooperative and harmonious work environment
- Project a favourable image of SilverBirch Hotels & Resorts to the public at all times

**Skills, Knowledge and Abilities Required**:

- Energetic and flexible, able to work well under pressure
- Excellent communication skills
- Passion for providing superior customer service
- Self-motivated, creative, and capable of working in a team environment

**Working Conditions**:

- Weekend and holiday hours as required
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

**Experience, Training and Education (demonstrating requirements)**:

- ProServe required
- Minimum 1 year guest service experience or food service support preferred

**We want YOU to join the most sought after hospitality team in the industry We look forward to having you join our team**

T_his job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You

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