Customer Experience Representative

2 weeks ago

London, Canada Sifton Properties Ltd. Full time

Who We Are:
As a
**Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team member.

We are looking for a full-time
** Customer Experience Representative **to join our Residential Rentals-Berkshire Club team

Join our team and build a career you’re proud of.

About the Role:
- The Customer Experience Representative enhances the overall customer experience at the Club and rental office. This position supports client inquires and services at the front desk and assists with the coordination, delivery, and support of all customer experience as it relates to tenant relationships.- This position provides outstanding customer experiences by answering incoming calls and greeting visitors pleasantly and efficiently. They will assist callers and visitors whenever possible by providing clear and accurate information or directing them to the appropriate party as necessary.
- The Customer Experience Representative will act as a liaison, providing and gathering rental information for potential tenants and arranging appointments with Leasing Professionals as required. In addition, they are responsible for administrative duties, including assisting with the renewal of resident club cards, gathering customer or rental data for reports, providing rental payment acknowledgment and year-end receipts, producing form letters, photocopying, and other administrative support assignments or initiatives.

Experience & Qualifications:

- Present an outgoing and friendly demeanor and demonstrated ability to interact well with people.
- Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills.
- Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is asset.
- Accurate with numbers and calculations.
- Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
- Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment.
- Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations.
- Flexible in terms of scheduled hours, which will include rotating shifts during the day, evenings and weekends. Must be comfortable working with mínimal supervision during evenings and weekend shifts
- Valid Smart Serve Certification or ability to obtain.
- Driver's license and reliable vehicle required.

What We Can Offer You:

- We’ll set you up for success by providing in-depth training with your team and mentors, working in partnership with our leadership team.
- You’ll enjoy special events, celebrations, and unique perks, specific to your role and work environment, that reinforce our commitment to creating a wonderful employee experience.
- Our unique rewards and recognition programs are designed to celebrate you, your contributions and promote your success.
- Our Employee Assistance Program is available for your everyday needs.

AODA Statement:
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their full potential. Further, your well-being and safety are important to us. We prioritize work-life balance and offer strong health and safety programs, including required COVID vaccination for all roles, to support our employees, families, and the larger communities we serve.

We would like to thank all applicants, however only those who qualify for an interview will be contacted.

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