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Resting Space Support Worker

1 month ago

London, Canada London Cares Homeless Response Services Full time

**Come grow with us**

If you have a passion for helping those who are most marginalized in our community, a career with London Cares may be a great fit for you

London Cares Homeless Response Service is a not-for-profit agency aimed at building relationships and supporting those who are experiencing homelessness making it possible to help move some of the most vulnerable people in our community from street to home. Through a low barrier, compassionate approach we build relationships and are advocates for those we work with to build bridges and connections to the resources they need in support of their success and well-being.

We are looking for motivated individuals who are excited to make a difference in the lives of others to join our growing London Cares team as Resting Space Support Workers.

As a Resting Space Support Worker, you will work with the Outreach Team to coordinate the daily referrals, intake, and screening of individuals. While creating a welcoming and warm environment you will be responsible for day to day operations in the space including opening and closing duties. You will also work as a resource for individuals in the space particularly around housing, support, and advocacy. While individuals are staying at resting space you will supervise their well-being and use your intervention and mediation skills to defuse conflicts if they can be resolved amongst the individuals. Data collection, input and incident reporting are vital functions of this role.

London Cares offers employees a unique opportunity to be part of positive changes in our community to help solve the homelessness crisis.

Our team operates 24/7 365 days of the year. **In this position you will be required to work on a rotational schedule including day, afternoon and night shifts as well as weekends.**

**RESPONSIBILITIES**

Here’s what you can expect as a Resting Space Support Worker:

- Work with the outreach team to coordinate the daily referrals, intake and screening of individuals
- Be responsible for day to day operations the space including opening and closing duties
- Review Resting Space guidelines and consents with new referrals upholding the principles of dignity and respect
- Create a welcoming environment by engaging and establishing rapport with individuals who come into space.
- Work as a resource for individuals in the space particularly around housing, support and advocacy.
- Supervise the well-being of individuals and make referrals or engage other services as necessary.
- Maintain strong communication and collaboration practices with your shift partner, the outreach team and community partners.
- Use intervention and mediation skills to defuse conflicts if they can be resolved amongst the individuals.
- Daily input into database and completion of incident reports as necessary
- Perform light housekeeping and maintenance tasks to ensure a clean work environment.
- This role will require you to work on a rotational schedule of day and overnight shifts.

**QUALIFICATIONS**
- Post-Secondary education in the field of social work, human services, addictions or mental health
- 2+ years of experience working with individuals experiencing homeless and vulnerable populations
- Experience working with individuals with complex mental health/addictions preferably in a residential setting
- Training in non-violent crisis intervention and ASSIST considered an asset
- Clear vulnerable police record check
- Valid Standard First Aid/CPR level C is a requirement of this position.

**SKILLS AND ABILITIES**
- Knowledge of community resources in the City of London and system navigation will be an asset to this role.
- A willingness to uphold a low-barrier approach and understanding of harm reduction and housing first principles.

We thank all applicants for their interest but regret only those selected for an interview will be acknowledged.

No phone calls please.

**Salary**: $23.77 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Night shift
- Weekends as needed

**Experience**:

- social services: 1 year (preferred)

Work Location: In person