Resource Centre Advisor

2 weeks ago

Langley, Canada Douglas College Full time

**JOB OPPORTUNITY**:

- Position Information

**Location**
- Langley

**Salary Range**
- $30.30 to $32.80 per hour. Salary is based on education and experience.

**The Opportunity**
- Representing Douglas College at the Langley WorkBC Centre, the Resource Centre Advisor (RCA) will coordinate and organize all resource information. The RCA will assist Career Coaches with conducting intake interviews to help Clients achieve and maintain sustainable labour market attachments.

**RESPONSIBILITIES**:

- Assist with greeting clients and visitors, answer queries and direct appropriately;
- Assist clients with using Centre computers and troubleshooting problems when required;
- Assist Self-Serve and drop in clients with accessing Job Start;
- Evaluate client needs in accordance with Work BC guidelines to determine employment readiness and need for case managed services;
- Complete reports as per the requirement of the Langley WorkBC Centre and submit to the Langley Centre Manager;
- Promote Client feedback through our online Client Survey;
- Participate in weekly team meetings and community outreach;
- Work to Training Group’s Quality Management System, ISO9001:2015 standard; and
- Miscellaneous as required.

**WHO WE ARE**

**Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.**

**Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.**

**WHAT WE OFFER**
- We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.
- Transit-accessible campuses
- Hybrid work arrangements for eligible positions
- Competitive salaries
- Excellent Health and Dental Benefits for eligible positions
- Defined-Benefit Pension Plan for eligible positions
- Professional Development funding
- Access to our Fitness Centres and Classes

**For more benefits information,**click here****

**WHAT IT TAKES**

**TO BE**SUCCESSFUL** IN**THIS**ROLE**YOU**WILL**NEED**:

- Post-Secondary degree, in employment services related field or equivalent level of education, qualifications and experience;
- Certified Career Development Practitioner (CCDP) Certification considered an asset;
- Demonstrated ability to meet performance based targets;

**Experience**:

- Providing customer service and resolving issues in person & virtual service delivery environment;
- Conducting & interpreting client needs assessments;
- Working with individuals with complex barriers and a wide range of cultural backgrounds; Using on-line reporting and communication portals/databases;
- **In Addition**:

- Commitment to continuous learning and development;
- Ability to exhibit respect for clients, client diversity, and community partners;
- Strong oral and written communication and interpersonal skills;
- Ability to work in a fast-paced, performance-based work environment with shifting priorities and duties;
- Proven ability to facilitate workshops as well as deliver presentations to a variety of audiences - an asset;
- Knowledge of local labour market and labour market trends;
- Knowledge of Employment Program of BC and its mandate; Satisfactory completion of a criminal records check.
- **Preferred Certifications**:

- Career Development Practitioner;
- MBTI certificate;
- Personality Dimensions;
- Job Club Leader.

**Additional Information**
- 40 hours per week. Must be able to work variable shifts which will include some evenings (until 6:30pm) and on occasion Saturdays (10am-3pm).
- Location is the Langley WorkBC Centre.

**Posting Number**
- 02453SA

**Position Title**
- Resource Centre Advisor

**Anticipated Start Date**
- 02/03/2025

**End Date**
- 02/02/2026

**Needs a Criminal Records Check**
- Yes
- How To Apply

**Open Date**
- 01/24/2025

**Close Date**

**Open Until Filled**
- Yes

**Minimum Number of References**

**Equity Statement**
- Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and

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