Inside Technical Specialist Trainee

2 weeks ago

Edmonton, Canada Sego Industries Full time

**Key Duties and Responsibilities**:

- Inside sales, provide technical support and order entry
- Fill orders accurately and efficiently, arrange shipping and complete paper trails
- Work with management, sales and purchasing team members to successfully develop product knowledge and capability to enhance sales.
- Participate in product seminars, conventions, meetings, etc., as required
- Work with customers including dealers, contractors, commercial and industrial accounts
- An excellent knowledge of water and waste-water systems, water well systems, water works, mechanical, industrial water treatment and plumbing-related products would be an asset.
- Identify, qualify and secure sales opportunities for Sego’s represented products, including the appropriate packaged systems, in the prescribed markets and territory.
- Daily invoicing of sales orders prepared by sales staff for relevant Sego locations
- Daily entry of point-of-sale payments, and electronic payment notifications
- Weekly reconciliation of cash sale accounts
- Contact overdue customers to discuss overdue balances and provide duplicate copies of invoices or determine if issues should be escalated to sales department. Make notes on customers account and put customer account on hold if required
- Enter monthly credit card charges for relevant Sego locations and Sego subsidiary companies
- Administer and manage inbound and outbound mail, including priority post, packages, courier services, and other correspondence on behalf of the branch
- Answer telephone and electronic inquiries and relay telephone calls and messages from customers to appropriate personnel
- Be prepared to assist in any other duties as may be required.

**Education, Skills and Experience**:

- Minimum of 3 to 5 years of experience in a related industry, or directly with pumps
- High School/GED with secondary school education an asset
- Mechanical assembly/repair experience an asset
- Computer skills using Microsoft Office Suite (i.e. Excel) or an ERP system
- Safety Training an asset
- Excellent communication (verbal and written), organization and interpersonal skills, and proven customer service mindset.

**Licenses & Qualifications**:

- Clean Criminal Record
- Valid Driver’s License and provision of Driver’s Abstract will be required
- Safety Training; WHMIS, First Aid, etc., would be an asset

**Starting Salary commensurate with Education, Experience, Qualifications and Skillset**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$50,500.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- EDMONTON, AB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- industry-related: 3 years (preferred)
- ERP/Inventory System: 1 year (preferred)

Work Location: One location

Application deadline: 2023-01-23
Expected start date: 2023-02-06

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