Team Lead, Application Support

2 weeks ago

Toronto, Canada Grant Thornton LLP Full time

**Team Lead, Application Support**
Office Location
**Toronto [National] - 200 King Street W, ON**
Alternate Location

Req #
**8485**

**Who we are**
You know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That's what's most important to us. We're building a thriving organization that's purpose driven and still want to remember what your favourite milkshake flavour is.

**As a Team Lead, Application Support your responsibilities will include**:

- Motivate team members in methods to improve proficiency within the support processes, while creating a space where they can openly ask questions and voice their concerns.
- Encourage the team to be pro-active: Always being ahead of the client's needs, trying to identify issues and resolve them before they are detected.
- Being transparent with the team about challenges, failures, and successes while providing productive performance feedback.
- Assign tasks to team according to priority, while tracking the team's performance and identify ways to increase efficiency.
- Facilitate and guide team adoption of firm standards and processes when delivering solutions/releases including unit testing, documentation and change management.
- Identifying risks and form contingency plans to ensure projects and software releases/updates are successfully completed.
- Writing progress reports and delivering presentations and briefings to the relevant stakeholders.
- Other duties as assigned

***

**Be Grant Thornton**
If you're a bit like us, you're driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts "we before me", where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you'll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that's when the magic happens

**Think you've got what it takes to be a Team Lead, Application Support? Like the colour purple? Great. Here's a few more boxes we're also hoping you can tick**:

- Bachelor's degree preferred (engineering or information systems related field)
- Lead and mentor a small team
- Align business requirements and solutions with available software, keeping close attention to budget and return on investment (ROI)
- Manage, recruit, and develop Application Support team
- Ensure change management processes and procedures are followed by all team members
- Experience with SCCM, SDLC, SQL Server, AWS, Azure and SaaS
- Attention to detail and ability to function in a dynamic and demanding work environment
- Ability to analyze business requirements and propose solutions
- Ability to produce technical and functional documentation
- Ability to troubleshoot and perform unit testing based on scenarios
- Aptitude for continuous learning

At Grant Thornton we're focused on making a difference in the lives of our clients, our colleagues and our communities. That's our purpose. Or, as we like to say, living our purple.

**Are you ready to Discover Your Purple?**
LI-HYBRID

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