Computer Lab Manager

3 weeks ago

Vancouver, Canada DXC Technology Full time

As a Lab Manager you will work onsite at our customer's office in Vancouver, CAN. In this role you would typically work directly with employees, business leaders and other dignitaries representing client and DXC Technologies at our customer location. Being a self-starter who is comfortable with mínimal supervision is essential to success in this role.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

**Training Delivery and Workshops Management**:

- Responsible for managing and executing trainings and workshops for our client full time employees using the Lab and associated equipment, including lab operations and safety procedures
- Schedule and provide training for employees on different equipment available in the lab
- Work with Single Board Computers and assist teams develop small prototypes.
- Support planning and execution of specialized training/workshop that will be conducted by specialized trainers. For these sessions, the lab manager will seek registrations from the Garage Community interested in attending the training, manage logistics for the session with the help of the operations team (blocking conference room, arranging training kits (wherever required) and sending training calendar invite)
- Plan and schedule training sessions for the Garage Community
- Provide lab support to projects that seek help, set up Demos
- Schedule, Manage and conduct Garage Tours for External Visitors and Publicizing the Garage activities
- Support client Global Hackathons. The Global Hackathon is planned by the Garage team, which includes pre-Hack preparation activities, 24*7 support during the Hackathon duration, and management of a Science Fair. The execution of the entire series of events, based on the plan provided by the Garage team will be DXC responsibility. Strategy, planning, theme allocation etc., will be client Responsibility.

**Lab Maintenance**:

- Inspect lab and secure that lab facilities are maintained
- Enable maintenance of major equipment is updated and completed on time (especially laser cutter and 3D printer).
- Confirm that lab users are informed about the safety and security measures required to be undertaken within the lab.
- Corroborate lab inventory check of major items and make sure to see all the lab equipment properly managed & inventoried
- Maintain inventory of items issued to users for use & experimentation within the lab, check that the equipment is properly and safely used.

**Communication**:

- Provide content for website and DL to reflect the working projects, Garage workshops, equipment, and training
- Create draft communication mailers to all Makers (Garage Community Members) about upcoming events and trainings
- Answer user queries promptly on all platforms, and maintain all communication channels

**General**:

- Planning and Executing tech refresh (Identify and order new equipment, consumables etc.) for the Garage
- Managing Procurement related activities associated with the Labs and the workshops/events, including PO creation. Work with Finance to verify that the Vendor Payments, accrual for PO etc. happen on time
- Manage all internal communications related to the Garage lab, events, workshops
- Plan and manage the External Communication and Branding activities

**Who you are**:

- High school diploma or G.E.D.
- 1 or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements

**Other Qualifications**
- Good interpersonal skills to resolve field support problems
- Strong analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve complex hardware/software and equipment problems
- Ability to provide guidance to other field engineers
- Willingness to travel

**Work Environment**
- Office environment
- May require weekend work
- May require shift work

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that

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