Mountain Bike Park Manager

3 weeks ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Mountain Bike Park Manager
**Location**: Grouse Mountain
**Department**: Mountain Operations
**Reports to**: Mountain Operations Director
**Role Status**: Full Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
**JOB SUMMARY**:
**ESSENTIAL JOB FUNCTIONS**:

- Oversee the daily operations of the bike park, with strong leadership, and a positive and cooperative approach towards the team.
- Responsible for the efficient planning and coordinating of trail maintenance and construction and related work assignments.
- Responsible for ensuring bike park patrol duties are carried out effectively including but not limited to:

- Handling and recording of all accident information forms and to insure the accurate and timely delivery of information the Safety Manager.
- Marking, signing, opening and closing all biking trails in accordance to the standards set out in the Bike Park.
- To carry out the daily opening and closing procedures as they are laid out in the Bike Park.
- To ensure safe trail conditions are met for all guests and staff.
- Administer First Aid in the Bike Park for staff and guests
- To work in conjunction with the guide/coach staff of the Grouse Bike Park
- Increasing Mountain Bike Safety Awareness by patrolling the Bike Park on a daily basis.
- Perform lift evacuations as required
- To continually strive to exceed our Guest’s expectations and to provide them with a safe and fun mountain bike recreation experience.
- Manage the park’s budget and financial activities
- Manage staff hiring, training, and scheduling
- Develop and implement park policies and procedures and is vigilant of and corrects unusual or unsafe situations anywhere on Grouse Mountain Resort.
- Understanding the risk while employing staff who ride mountain bikes for work, and ensuring staff assignments on bikes have a work purpose and are safely within the ability of the employee.
- Conduct New and Young workers training to all staff and assure completion before they start work.
- Ensure safety of all staff by conducting training for all equipment and tasks, regular recorded safety talks and meetings.
- Conduct on the job training for all staff whenever new tasks are started.
- Provide operational support in all areas and respond to emergency, unusual or specific situations with timely manpower and assistance.
- Develop and maintain excellent relationships with other departments and managers.
- Shows initiative in handling routine matters and quickly, thoughtful judgment in emergencies.
- Provide the team recognition when deserved, as well as coaching when needed.
- Be available to listen to the team, and provide candid feedback.
- Assist with departmental human resources management, including hiring, disciplinary recommendations, input of payroll in a timely and efficient manner, performance reviews.
- Ensure compliance with local, provincial, and federal regulations
- Other duties as assigned

SUPERVISORY RESPONSIBILITY
Provide direct supervision to bike park staff and trail crew; approximately 8-10 staff members.
REQUIRED QUALIFICATIONS AND ABILITIES
- Prior experience in bike park management, or related field is highly desirable.
- Excavator operation experience is highly desirable
- Strong knowledge of bike park safety, operations, trail building and maintenance
- Excellent leadership and team management skills
- Strong communication and customer service skills
- Excellent risk management skills with an ability to handle emergency situations calmly and efficiently
- Expert rider capable of riding all the trails of the Grouse Bike Park.
- Strong organizational and planning skills
- Familiarity with local, state, and federal park regulations
- First Aid and CPR certification preferred
- High school

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