Patient Services Partner

3 weeks ago

Toronto, Canada Sunnybrook Health Sciences Centre Full time

**Summary of Duties**
- Responsible for working with the professional team, the Patient Services Partner participates in the caring of patients by providing a variety of personal support services to the team and patients within the concept of Person-Centred Care.
- Picks up and delivers patient meal trays daily and refreshments as required. Assists patients in opening lids, pouring juices, etc.
- Transports patients to different areas of the hospital via wheelchair, stretchers or beds as necessary. Escorts patients to main entrance upon discharge from the units.
- Prepares room for admission of patients which includes making beds and ensuring all necessary equipment is at the bedside.
- Ordering/restocking and replenishing necessary supplies for the unit as required.
- Assists with routine patient care, including dressing and ambulation, under the direction of the professional team.
- Assists with transportation of patients’ belongings as required. Retrieves equipment and supplies from units as required.
- Cleans and tidies patient rooms and patient care devices between patients.
- Cleans and tidies kitchen and general environment.
- Escorts patients to external appointments as necessary.
- Performs other duties as required, under direction from Team Leader.

**Qualifications/Skills**
- Grade 12 education, PSW Certificate required.
- Experience working with the elderly a definite asset.
- Sunnybrook PSP certification required.
- Previous hospital experience an asset.
- Ability to work under pressure and cope with changing priorities, shifting from task to task with ease.
- Good interpersonal skills.
- Ability to read, write and speak English competently.
- Must have attended all corporate training, including WHMIS and Infection Control.
- Must be prepared and able to use all personal protective equipment.
- Ability to understand and carry out oral and written instructions.
- Ability to communicate with Nursing and other hospital staff.
- Liaises with patients and visitors on a regular basis demonstrating excellent customer service.

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