Pt Server

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Floor Manager, the Server is responsible for serving customers in the Lounge, Restaurant, Table Games and Slot areas and Dining Room in a timely manner and providing excellent customer service at all times. The incumbent will be assigned to Lounge Service, Table Games or Cart Service in the Slot area and Dining Room.

**Responsibilities**:

- Opening Duties: make coffee, set up beverage service stations, review menu for daily specials, set up, stock supplies, condiments and count inventory, etc.
- Customer Service: take beverage and food orders, follow up with customers to ensure food and beverage quality, provide billing and accept and process payment for all orders, clear empty glassware and dishes from tables and cupboards, etc.
- Closing Duties: clear dishes; wipe down counters, stock cutlery roll-ups for next day, cash out, balance and complete deposit of sales as per policy and procedures, etc.
- Encourage a climate that supports diversity.
- Performs other duties as assigned.

**Primary Qualifications**:

- Six (6) months prior customer service in the food service/hospitality industry.
- Excellent interpersonal and communication skills are required in assisting and providing customer service.
- Experience handling cash and balancing floats.
- Completed or ability to complete a “Serving it Safe” certificate through the Manitoba Tourism and Education Council; however, may be acquired on the job.
- The physical ability to lift and carry weigh up to forty (40) pounds.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
- The ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day a week operation.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a consideration in the pre-screening process.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Training in customer service, wine education and serving etiquette

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

**Vacation**
- Accrue up to 10 paid vacation days per year during the first 2 years of employment.
- Accrue 15 paid vacation days per year after 3 years of employment.
- Accrue 20 paid vacation days per year after 5 years of employment.
- Accrue 25 paid vacation days per year after 9 years of employment.
- Accrue 30 paid vacation days per year after 19 years of emp