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Manager, Business Systems

2 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Manager, Business Systems

**DEPARTMENT**:Transit

**POSTING NUMBER**:106004

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35-hour workweek

**LOCATION**:Brampton Transit Facility

**SALARY GRADE**:8

**HIRING SALARY RANGE**:$125,264.00 - $140,922.00 per annum

**MAXIMUM OF SALARY RANGE**:$156,580.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:March 26, 2024

**CLOSING DATE**:April 9, 2024

**AREA OF RESPONSIBILITY**:
As a functional leader, this role requires a balance of technical IT expertise, project management, and managerial skills including people management, financial planning and management; operational planning; stakeholder relationship management and communication skills (presentations, reporting, influencing/persuading, and conflict resolution).

Key

**Responsibilities**:

- **
OPERATIONS SUPPORT**:

- Lead efforts in researching, developing, and implementing various transit technologies while recommending and implementing controls such as policies, processes, and organizational structures as well as software and hardware functions.
- In conjunction with other business management processes, establish and maintain regular monitoring, review, and improvement processes to ensure that specific business objectives of Transit are met, and ensure they align with corporate guidelines. Initiate plans and programs to maintain systems awareness.
- Ensure proactive risk management through the implementation of information security controls coordinated across the various systems in a round-the clock operational environment, crucial for mitigating risks associated with system breakdowns.
- **LEADERSHIP AND STAFF DEVELOPMENT**:

- Provide leadership to Transit Business Systems staff, which includes project manager and other professionals, as they develop, implement, test, educate and deploy complete system solutions.
- Use strong negotiation and relationship management skills to work with project teams to coordinate on projects that cross system and business boundaries.
- Co-ordinate and facilitate regular meetings and regular status updates.
- Assist in management of stakeholder relationships and in prioritizing competing demands.
- Responsible for the performance management of staff. Establish expectations and clear direction to meet goals and objectives.
- Motivate and engage employees through effective communication.
- Demonstrate knowledge in corporate policies and procedures related to staff recruitment, selection, development, counseling, performance monitoring, and evaluation, ensuring compliance with human resource policies and procedures to maintain a diverse workforce.
- Assign work and to establish work rules and acceptable levels of quality and quantity of work. Review work and evaluate performance of others, and to develop individuals’ competencies.
- Deal with performance management and workplace conflict in a unionized and non-unionized environment.
- **
OPERATIONAL EXCELLENCE AND INTEGRITY**:

- Partner with the Transit business units to understand their needs and challenges and provide strategic technology leadership that drive business solutions.
- Investigate and evaluate alternative solutions, determine business impacts and technical support required. Prepares business cases and ensure acceptability of solutions to the end user and that they are compatible with the City’s enterprise architecture (i.e. Application, Data and Technology) and infrastructure standards and alignment with the overall Transit priorities, I.T. Strategic and Service Plans
- Plan and implement change initiatives. Support innovation and creativity by encouraging staff to accept and resolve challenge.
- Adapt to constantly changing and sometimes opposing demands.
- Identify gaps in operational controls and accountability programs and recommend changes and implementation of new processes and tools.
- Maintain professional composure and make quick and sound decisions when dealing with environment instability.
- **COMMUNICATION AND REPORTING**:

- Manage the procurement and multi-year contracts process.
- Approve contracts and payments to external vendors.
- Prepare technical studies, and reports for Council and Federal submissions.
- Present technical information effectively in a manner suited to the characteristics and needs of the audience.
- Work closely with divisional managers and client groups within the business units.
- Create reports and presentations including project-specific details, overall operational insights, and financial considerations.
- Deliver presentations to staff and Transit leadership.
- Ensure effective communication by conveying information clearly and concisely, both verbally and in writing, to ensure understanding by the intended audience. Demonstrate active listening skills and respond appropriately to others.
- **PROGRAM DEVELOPMENT AND SUPPORT**:

- Lead in the definition of

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