Experienced Service Consultants/advisors
3 months ago
**Job description**
**Sterne Acura is now hiring for an Experienced Service Advisor. This is an outstanding opportunity to join a busy Service Department Team with Excellent Earning Potential.**
**Honda/Acura experience an asset.**
**Job responsibilities include but are not limited to**:
**Greet each customer in a prompt, courteous manner, acknowledge and communicate with customers with I-PAD at Client Centre.**
**Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.**
**Follow up progress of each repair order during the day, contact customers by auto-text or telephone regarding changes in the estimate or time promised.**
**Book service appointments and check for any outstanding Safety Re-Calls on the customer’s vehicle and perform if necessary.**
**Able to complete all Acura E-Learning Web Courses outlined within time permitted.**
**Schedule**:
**Monday to Friday, Alternate to work weekends.**
**Required experience**:
**1-3 years customer service experience.**
Honda or Acura Experience is an asset
CDK & Honda DMS system knowledge is an asset.
**In addition, we offer**:
**-employee group benefits;**
**-excellent management support;**
**-competitive compensation;**
**-professional training and processes;**
**-opportunities to advance your career within.**
**Please forward your Resume and Cover Letter to Sean Lee
- Fixed Operations Manager**
**We thank all applicants in advance, however only those considered for an interview will be contacted.**
**Job Duties**:
- Greet customers and assess their service needs
- Provide recommendations on necessary repairs and maintenance
- Generate service orders and ensure accurate documentation
- Communicate with the service team to ensure timely completion of work
- Handle cash transactions and process payments
- Upsell additional services or products to customers
- Maintain a clean and organized work area
**Qualifications**:
- Previous experience in an automotive dealership or repair shop
- Knowledge of mechanical systems and repairs
- Strong sales and customer service skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal abilities
- Proficiency in cash handling procedures
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$85,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- service advisor: 1 year (preferred)
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: $55,000.00-$85,000.00 per year
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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