Arrears Support Administrator

7 months ago

Toronto, Canada Imperial PFS Full time

**You’re legendary. We’re hiring. Let’s talk**

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

**FOR OUR ASSOCIATES**:

- At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
- Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
- Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
- Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
- Company culture: Our Associates are the foundation of our company and we want you to enjoy working here With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
- Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, AD&D, private duty nursing, paramedical services, and many more

**JOB SUMMARY**:
A successful Arrears Support Administrator will help to nurture profitable program entity relationships, such that Customers value our premium finance services, and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for providing legendary service to Brokers and insured Customers in a timely and accurate manner. The Arrears Support Administrator will process incoming/outbound correspondences regarding the outstanding balance, account maintenance, acknowledgments, confirmation, Follow-ups and other requests on paper, phone, and electronically.

**KEY RESPONSIBILITIES**:

- Communicate internally with Sales, Service, Ops and finance as appropriate
- Reconciliation of accounts. Appropriately route requests to internal/external for research and resolution of account transaction issues
- Take ownership and follow up with Brokers and Carriers and related business functions until situations are resolved to the best of our ability
- Recommend files to move the third-party agency or legal.
- Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
- Office administration, including but not limited to, ordering office supplies, sorting and distributing mail, shipping equipment and marketing materials
- Assisting management with administrative tasks related to company events.
- Assisting management with administrative tasks related to system management (eg. Entity updates, reports)

**REQUIRED SKILLS**:

- 1+ year service experience, preferably in Admin tasks at call center/collections environment
- Computer proficient in a Windows-based environment
- Strong speaking and written communication skills
- Bilingual (FRENCH and English) Optional
- Strong business office knowledge and skills
- Knowledge of the Insurance industry is preferred
- Very strong communication and business skills
- Proven problem-solving expertise
- Excellent organization and multi-tasking abilities
- Ability to quickly learn new systems and procedures
- Exceptional customer service and contact management skills
- Positive attitude, highly motivated, ability to work independently in a team environment

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