Dispatcher

1 month ago

Saskatoon, Canada University of Saskatchewan Full time

**Dispatcher**:
**Primary Purpose**: You will be the first point of contact for incoming calls to Protective Services. You will determine the appropriate response, resolve issues if able and/or dispatch patrol officers in the field if required.

This position will operate in a diverse, complex, and often highly active office environment with multiple, and competing demands. Continuous change, shifting priorities, and frequent interruptions are the norm.

Prompt, complete, and accurate work is extremely important to mitigate risks associated with supporting Officers and the community.

**Typical Duties or Accountabilities**:

- Monitors field units for well-being and checks in on officers to ensure safety and availability
- Generates calls for service and begins / completes Incident Reports where applicable
- Responsible for following all guidelines for response whether it be a routine call, intrusion alarm, emergency response, or otherwise
- Must be able to make timely decisions in stressful situations, while managing dispatched units
- Must be able to respond to multiple telephone calls, computer systems and radio equipment simultaneously
- Determines the type of service required, location of incident and appropriate service
- Provides appropriate information for public disclosure or refers / transfers callers to appropriate section or agency
- Ensures emergency requests from field units and public receive immediate action
- Receives and immediately dispatches field units to intrusion alarms; monitors intrusion alarm system and contacts technicians and performs actions when required to keep system operational
- Monitors, revises, and updates status of field units
- Disseminates pertinent information to field personnel
- Monitors major incidents and creates a record for presentation at debriefing
- Understands applicable policy and procedures for the department
- Understands the Emergency Management Plan and the role/responsibility of the dispatcher during a major emergency/disaster
- Conversant with USAFE and the Emergency Communications protocol
- Performs CPIC, SGI and RMS (Perspective) queries and relays information to staff as required
- Responds and completes warrant callback requests from the provincial courthouse
- Implements Lost and Found procedures for collection, storage, and disposal of all lost and found items
- Occasional clerical duties including correspondence, mail sorting, file creation, etc.
- Other duties as assigned

**Education**: Completion of Grade 12 and post-secondary in a relevant field

**Experience**: A minimum of 1-year administrative experience, previous dispatch or field experience is preferred.

**Skills**:

- Strong communication skills, fluency in English both orally and in writing
- Strong computer and typing skills
- Knowledge of the University of Saskatchewan, including knowledge of buildings, locations, street names, etc.
- Highly self-motivated
- Ability to remain in control, composed and organized under pressure or in high stress situations
- Ability to multi-task efficiently
- Professionalism and integrity
- Successful applicants will be required to provide a satisfactory criminal record check.

**Department**: Protective Services
**Status**: Term 12 months with the possibility of extension or becoming permanent
**Employment Group**: CUPE 1975 - Restricted
**Shift**: Hours will vary and will include days, evenings, weekends as well as Statutory holidays.
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $21.55 - 25.13 per hour. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Operational Services
**Salary Phase/Band**:Phase 3
**Posted Date**: 2/15/2023
**Closing Date**: 2/21/2023 at 6:00 pm CST
**Number of Openings**:3
**Work Location**:On Campus

**Criminal Record Check**:Yes
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Yes
**Vulnerable Sector Check**:Not Applicable

Please review the University of Saskatchewan's **health and safety requirements** for faculty, staff and students in consideration of the COVID-19 pandemic.

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