Manager Patient Access

3 months ago

Abbotsford, Canada Fraser Health Full time

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
We currently have an exciting opportunity for a **Full** **Time -** Manager Patient Access & Community Transition** to join our team at **Abbotsford Regional Hospital and Cancer Centre** **located in **Abbotsford**, B.C. **We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

**Come work with us**

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience.

Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.

**Responsibilities**:

- In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and community to ensure quality patient care, effective patient outcomes and positive patient experience.
- Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care.
- In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement.
- Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands.
- Creates and implements seamless points of transition between acute and community care/services, and evaluates the effectiveness of transition points to/from community (i.e. ALC-HH; EARs; Communicare etc.). Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas and other internal and external stakeholders; ensures Director(s) are informed of significant access/flow/transition activities or developments.
- Ensures an effective complex discharge process at the site by providing oversight, leadership and management of access-related resources, departments or roles such as case management, counselling or other related functions which support the complex discharge process.
- Responsible for the designation and monitoring of Alternate Levels of Care (ALC) processes, systems and protocols.
- Acts as an advocate for patients, residents and families by responding to issues in the program to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.
- Acts as a resource for Access staff, FH staff and leadership, and clients and families regarding bed allocation policy, principles, procedures and decision-making. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed and/or clinical service; implements corrective action as required based on reviewing patient access trends and patterns for the clinical service and/or site; works with patient care teams to interpret and implement changes.
- Manages resources through the development of operating budgets as appropriate, review of expenses and the development of action plans.
- Recruits staff; provides leadership and mentorship to staff on individual leadership and development plans; provides regular feedback on performance or performance improvement i

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