Neurofeedback Technician

Job Title: Full-time Neurofeedback Technician & Clinic Administrator

Job Description: We are seeking a full-time Neurofeedback Technician and Clinic Administrator to join our team. We are a growing clinic and are looking to fill this hybrid role as we currently have a need for a part-time resource for technician and administration support, but want to provide a full-time opportunity for someone to ensure the right level of commitment to our growth. As the business grows, we may re-evaluate the role in terms of the mix, but will commit to providing full-time employment.

As a Neurofeedback Technician, you will be responsible for providing high-quality neurofeedback services to our clients. Your primary duties will include preparing clients for sessions, setting up and operating neurofeedback equipment, and monitoring clients during sessions. You will also be responsible for recording and analyzing client data, as well as maintaining accurate and detailed records.

As a Clinic Administrator, you will be responsible for assisting with client care, scheduling, billing, fielding inquiries, following up with client leads, assisting with billing and insurance claims, compiling reports, and various other administrative duties to support the smooth operation of the clinic.

**Responsibilities**:

- Prepare clients for neurofeedback sessions and explain the process to them
- Set up and operate neurofeedback equipment
- Monitor clients during sessions and make adjustments as needed
- Record and analyze client data
- Maintain accurate and detailed records of client sessions and progress
- Communicate with clients to ensure their satisfaction and address any concerns they may have
- Assist with scheduling appointments and handling client inquiries
- Keep up-to-date with developments in the field of neurofeedback
- Greet and welcome clients, ensuring a warm and friendly atmosphere upon their arrival.
- Schedule client appointments and maintain the appointment calendar efficiently.
- Coordinate with the clinical team to ensure smooth client flow and efficient patient care.
- Maintain accurate and up-to-date client records and electronic medical records (EMRs).
- Handle billing, payment processing, and insurance verification accurately and confidentially.
- Manage inventory and order office supplies as needed to ensure the clinic operates smoothly.
- Assist in marketing efforts, including social media updates and managing promotional materials.
- Handle general office duties, such as filing, scanning, and managing correspondence.
- Collaborate with the clinic director and team members to continuously improve office procedures and workflows.

**Requirements**:

- Bachelor's degree in health sciences or related field
- Prior experience in neurofeedback or related field preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Flexibility to work some evenings and weekends
- Ability to maintain strict confidentiality and adhere to ethical standards
- Familiarity with neurofeedback equipment and software preferred
- Proven experience as an Office Administrator or similar administrative role.
- Excellent organizational and time management skills.
- Strong interpersonal and communication skills, with a friendly and professional demeanor.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Experience in the healthcare or medical field is a plus, but not required.
- Familiarity with insurance billing and medical coding would be an advantage.
- A positive attitude and the ability to work both independently and as part of a team.
- High attention to detail and a commitment to providing excellent customer service.
- A passion for health and wellness, with an interest in neurofeedback or related fields.

Our clients typically demand our services on evenings and weekends, so you can expect a typical schedule to include 3-4 days per week up to 8pm, and 1-2 weekends days. As we are growing, we do require flexibility in scheduling.

If you are a motivated and dedicated individual with a passion for helping others, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience and with your work availability (please provide availability for each of the seven days of the week, day by day). We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: $25.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person