Quality Assurance Administrator

2 days ago

Remote, Canada Paul Davis Restoration Inc Full time

**Position Description **Overall responsibility assisting the Paul Davis Franchise Network to deliver best in class results. Ensures compliance with carrier scorecard expectations by providing administrative support and direction to franchise locations

**Division/Department **Quality Assurance

**Job Title**:Quality Assurance Administrator

**Reports to (Title)**:Director of Quality Assurance

**PDRI Competencies**:
**Manager (with direct reports)? ** Yes X No

**Location**:Remote

**Cost Center**:CSMP

**Exemption Status**:Exempt

**GENERAL DESCRIPTION**

Overall responsibility assisting the Paul Davis Franchise Network to deliver best in class results. Ensures compliance with carrier scorecard expectations by providing administrative support and direction to franchise locations

**KEY RESPONSIBILITIES**
- Creating & Actioning daily active claims management
- Monitor files in various claim systems to ensure compliance to standards.
- Work with Quality Assurance team and conduct administrative functions.
- Escalate noticeable patterns for compliance related issues to Director of Quality

Assurance
- Drive accountability in Franchises regarding customer service and client KPI's
- Assist with Catastrophe management during influx of Catastrophe events.
- Maintain mastery of client SLA compliance program
- Proficient in all modern technology, including mobile platforms for field use.
- Additional duties as assigned.

**WORK EXPERIENCE, EDUCATION & SKILLS**
- 1-2 years work equivalent experience as an administrative role in restoration property insurance.
- Advanced Excel training an asset.
- Familiarity with Carrier SLA agreements (and KPI’s) in Canada is an asset.
- Ability to demonstrate initiative, accountability, self-starter.
- Ability to maintain focus during repetitive tasks.
- Strategic and analytical thinking
- Excellent verbal and written communication skills with ability to communicate at all levels of the organization.
- Sound decision making ability.
- Excellent planning and organizational skills

Last Updated 09-29-16 Page 1 of 2

**Position Description**

**Physical Requirements**
- Must be able to stay in a stationary position up to 75% of the time.
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents.
- Must be able to communicate and converse with franchisees over the phone and face to face

**Travel**

This position may require up to 20% travel. This position requires travel to franchise locations, trainings, and team meetings.

**Reasonable Accommodation for Disability**

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

**Disclaimer**

Paul Davis Restoration is an **equal opportunity** and **affirmative action employer**. Paul Davis
Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

I can perform the essential duties and responsibilities of the job description.
- ______________________
Employee Signature
- ______________
Date

Last Updated 09-29-16 Page 2 of 2

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: Remote

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