Academic Counsellor

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: SG 14

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Undergraduate Services Office steers the undergraduate academic program in Engineering. Students, faculty and staff are provided support in all academic matters, including: academic counselling for students; scholastic offenses and requests for relief; academic record keeping and adjudication; revisions to the Western Engineering sections of the Academic Calendar; timetable scheduling; recruitment; and, facilitating awards ceremonies.

**Responsibilities**:
**Qualifications**:
**Education**:

- Undergraduate Degree with a Major in Psychology, Social Work or Relevant Discipline
- Mental Health First Aid and Safe Talk training is preferred

**Experience**:

- 3 years experience counselling experience in an academic environment

Knowledge, Skills & Abilities:

- Knowledge of and ability to manage social media platforms, communication and engagement strategies for student populations
- Knowledge of courses, programs and policies related to the Faculty of Engineering preferred
- Ability to act on new information and effectively contribute in a changing environment
- Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes and support work beyond one's own unit
- Verbal communication skills to translate information into easily understood terms, summarize information, and provide a rationale for action
- Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Commitment to ongoing professional development with a desire to take on new challenges
- Capacity to consider issues from the perspective of others
- Ability to work within a flexible schedule to accommodate the University’s events and activities
- Ability to listen, inform, explain, and advise students on academic processes and regulations
- Interviewing skills to counsel students and address problems, questions or concerns
- Intermediate computer skills in Microsoft Office Suite (Word, Excel, Outlook, Publisher, Access) with the ability to learn and use new software programs
- Interpersonal skills to liaise with prospective and current students, staff, faculty and other members of the Western community
- Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
- Ability to work independently and effectively as a member of the team to achieve department goals
- Familiarity with University policies and procedures preferred

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.