Night Auditor

3 weeks ago

The Blue Mountains, Canada Hilton Grand Vacations Full time

As a
**Night Auditor** you would be responsible for:

- Ensures proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
- Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
- Checks in and checks out members, owners and guests.
- Follows through on requests and/or concerns in a timely manner.
- Handles and resolves complaints.
- Verifies guest information (i.e. for additional keys, telephone calls, and packages).
- Computes billing charges, collects payments and provides change.
- Posts charges as received through other deparments (i.e. fitness center, housekeeping, logo shop, and laundry).
- Answers the telephone with proper ettiquette and transfer calls accordingly.
- Communicates with all internal departments including PBX, Housekeeping, Engineering, and Security.
- Balances all end of day shift reports.
- Verifies cash and credit card transactions.
- Completes nightly cash drop.
- Completes night audit checklist.
- Completes special projects, stocking, list items to be ordered, and daily bucket checks.
- Reports incidents to management/security immediately.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.

Why do Team Members Like Working for us?
- Our Mission and Values
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program
- Choice of ski pass or wellness allowance
- Group RRSP
- Team Member and Family Travel Program providing reduced hotel room rates

**Qualifications**
- To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- High School Diploma or equivalent.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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