Retail Store Manager

7 days ago

Winnipeg, Canada Anne Mulaire Designs Full time

**About the Role**

Are you a natural at building relationships? Do you have an eye for style? Do you have an engaging and upbeat personality? This is an opportunity for you to shine

As a **Retail Store Manager,** you will provide management and day-to-day oversight of our boutique and work with our team to deliver an outstanding customer experience and uphold our reputation as a sustainable fashion brand in Winnipeg. You will directly impact our business by building your unique presence as a style advisor, coaching your team to be their best, and finding creative ways to entice our customers to return for a personalized shopping experience.

**Why Anne Mulaire?**

Anne Mulaire is a local Winnipeg boutique and manufacturer that produces and sells high-quality fashion garments to customers in Manitoba and across Canada and the US. All garments are eco-friendly and made using sustainable and ethical practices.

We are forward thinkers, innovators, and creators. We offer competitive compensation and benefits. If you are looking to play a vital role in the success of a well-established sustainable fashion brand, we want you on our team

**Your Day to Day**
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Respond to customer complaints and concerns in a professional manner.
- Manage the retail staff schedule to ensure that all boutique shifts are covered and be on call in the event of a staff absence due to sickness or other.
- Be a shining example of well behaviour and high performance.
- Deal with all issues that arise from staff or customers (complaints, grievances, etc.)
- Assist HR team with staff performance evaluations to assess training needs and build career paths. Assist with recruiting as needed.
- Ensure the store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
- Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, steaming garments and other tasks as needed.
- Keep current on our product and service updates.
- Report on buying trends, customer needs, profits, etc.
- Propose innovative ideas to increase market share.
- Assist with coordination of special events or pop-ups.
- Complete quarterly Boutique inventory with accuracy.
- Secure merchandise by implementing and maintaining security systems and measures.
- Perform daily tasks including opening and closing duties, processing of sales on the POS register system, cleaning, and maintaining the floor throughout the day to support overall store maintenance.
- Assist production team with tagging, steaming, folding and any other tasks as necessary.
- Additional store manager duties as needed.

**What you’ll bring**
- Leadership - Lead a team that wants to win and develop their skills by modelling best practices and techniques while providing a positive work environment.
- Expertise - Become an expert of the brand's selling behaviours, leveraging these behaviours with every customer who walks through our doors and allowing us to provide a premium customer experience.
- Integrity - Be the face of the brand, maintain authenticity, live and communicate the Anne Mulaire values and ethos.
- Adaptability - Optimistically acclimatize to environments of change whether through process, industry or organizational.
- Collaboration - Contribute to an environment that supports transparency and cooperation among others.
- A self-starter mentality and use of good judgment in all situations.
- A demonstrated ability to develop relationships with customers and staff.
- An upbeat, optimistic, passionate and friendly personality.
- A demonstrated ability to be a team player and contribute to the store’s success.

**Additional requirements**
- Proven successful experience as a retail store manager.
- Previous retail experience a must, preferably in the fashion industry.
- Exceptional communication skills, both verbally and written.
- Flexible retail hours - availability to work some Saturdays and some evenings.
- Flexibility during the busy holiday season (October to December) as shifts and hours may change.
- Experience with Word, Excel and general computer skills.

**Would be nice**
- Experience with alterations (marking or pinning hems, etc.)
- Bilingual, English and French

**Benefits**
- Casual dress
- Company events
- Free on-site parking
- Store discount
- Health & Dental benefits after 3 months of employment (for permanent full-time employees only)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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