Retail Store Manager
2 weeks ago
- Greet and engage customers in a manner that models exemplary customer service, in coherence with sales model.
- Supervision of Retail Ambassadors and Key Holders.
- Coaching and motivating the team to reach and maintain top performance and provide an exceptional customer experience.
- Lead performance reviews with your team and set action plans accordingly.
- Delegate tasks when necessary to store Key Holders.
- Set goals and lead measures to achieve store sales budgets.
- Executing standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.
- Set up and manage an efficient and organized inventory stock room.
- Collaborate with HR in the recruitment of Retail Ambassadors.
- Facilitate onboarding and continued training of Retail Ambassadors.
- Create and manage staff scheduling.
- Responsible for approving and ensuring bi-weekly timesheets are correct for payroll.
- Attend weekly manager meetings and one-on-ones with Director of Retail.
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
- Executing in store workshops and special events.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Ensures all merchandise is properly ticketed and displayed accordingly.
- Responsible for ensuring cleanliness standards; visual merchandising standards are met.
- Maintain adequate stock through efficient inventory management.
- Track inventory and communicates stock replenishment needs.
- Manages administrative systems and procedures effectively and in accordance with company policies
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
- Ensures store operates within its budget.
- Responsible for adherence to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns and exchanges).
- Other related duties as assigned
- Two (2) to three (3) years’ experience in retail management role required
- Two (2) to three (3) years of experience supervising in a retail environment required
- Experience working in an Indigenous or culturally sensitive environment is an asset
- Completion of high school.
- College Diploma in Business or Management field is considered an asset.
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