After-hours Crisis Response Manager

3 weeks ago

Kamloops, Canada Active Care Youth & Adult Services Full time

Job Title: After-Hours Crisis Response Manager

Reposts to: Service Director

Salary Range: $66,500

Job Summary

Provide care to children/youth with moderate to severe behavioral problems in a residential setting and training and support to the Residence Workers. The After-Hours Crisis Response Manager will be assigned the below management responsibilities.

Key duties and responsibilities:
1. Participates in the assessment, goal setting and program planning (Personal Service Plan) for individuals living in a

residence. Documents, implements, and provides input into the evaluation of the program.

2. Recognizes, analyzes, and manages potential emergency situations to minimize potential harm to the clients and/or

the public. Reports concern to Directors.

3. Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet

clients’ needs. Maintains liaison with other agencies, professionals, government officials and the community.

4. Provides life skills training such as meal preparation, housekeeping, personal care skills and personal finance and

implements personal service plans.

5. Participates in various client-focused activities in accordance with care plans.

6. Provides emotional support and feedback to residents and their families.

7. Provides training, work direction and guidance to residence workers by performing duties such as clarifying program

policies and reviewing work including coverages during weekends, evenings, and holidays.

8. Provide mentorship to the residence workers through modelling, encouraging, supporting and providing direction. Bring

up any questions and or concerns to your direct supervisor.

9. Advocating for and protecting the rights of the youth in compliance with ACYAS policies, procedures, and guidelines.

10. Responsible for coaching and employee relations with the staff in collaboration with Human Resources

11. Completes related records such as daily notes, month ends, and critical incident reports.

12. Readily available over the phone and in person as needed

13. Performs other related duties as required.

Knowledge Requirements:

- Diploma in related human/social service field.

Training and Experience Requirements:

- Two (2) years of recent related experience.
- Three (3) year of Management
- Valid Level 1 First Aid
- Valid Class 5 BC Driver License
- Or an equivalent combination of education, training, and experience

**Job Type**: Part-time

Pay: $66,500.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- Evening shift
- Night shift
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Support Services: 2 years (preferred)
- Case management: 3 years (preferred)

Licence/Certification:

- Class 5 Drivers License (preferred)

Work Location: In person

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