Customer Service Agent

1 week ago

London, Canada Bill Gosling Outsourcing Full time

Amazing organizations don't just happen

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring **Customer Service Agents** to add to our growing Team.

Full-Time Opportunities

Competitive Salary

Hybrid work environment (Minimum 2 days in office)

Equipment will be provided by us

**WHAT YOU WILL DO**

As a Customer Service Agent, you will:

- Help customers with their questions and complaints
- Give customers information about products and services
- Ensure customer satisfaction and provide professional customer support
- Negotiate payment terms and arrangements, where applicable
- Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, client-specific, and corporate guidelines
- Respond to customers on all inbound/outbound calls

**WHY WORK WITH US**
- Health & Dental Benefits are available after an initial waiting period
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Full Time Opportunities
- Hybrid work environment (minimum 2 days a week in the office, based on client requirements)
- Public transit stops steps from our door

**WHAT WE OFFER**:

- Hybrid Work Policy - 2 Days in Office Per Week
- Hours of Operations: Open availability Monday to Saturday: 8AM EST-10:00PM EST
- Shift: Full-Time
- Competitive Wage $16.65 / Hour
- Potential bonuses for strong performance & reliability
- Health & Dental Benefits available after an initial waiting period
- Ongoing training / personal development
- Great work culture where you can learn and grow
- Play in the arcade or check out the downtown views from our rooftop patio
- Casual Dress Code
- Free Coffee, hot chocolate and lattes in our kitchen
- Enjoy the onsite gym

**TRAINING**:
Duration: 4 weeks

Location: Work from home during training

Training Schedule: Mon-Fri 1:30PM-10:00PM EST

Regular Schedule Availability Required: Mon-Fri 1:30PM-10:00PM EST

**ABOUT YOU**
- You enjoy talking to people on the phone
- You are empathetic, a good listener, and want to help others
- You have a desire to grow and drive your career forward

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**Office Location**:
345 Ridout St. N, Suite 200

London, Ontario

N6A 2N8

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. _

**Salary**: From $16.55 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site gym

Work Location: In person

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