IT Consultant
2 weeks ago
**Job Title: IT Consultant (Genesys PureConnect, Genesys Engage)**
**Location: Brampton, ON Onsite role in Brampton 5 days working**
**Duration: Fulltime Salary role CAD$110K/Annum**
**Responsibilities**:
**Genesys PureConnect Configuration and Management**:
- **Design, configure, and maintain** Genesys PureConnect routing, queuing, **IVR, scripting, and reporting.**:
- Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal system functionality.
**Call Flow Administrator**
**Designated Support Contact**
**Genesys Cloud Administrator**
**Qualifications**:
**Configure and manage Genesys Telephony Cloud platform. Setup telephony options, call flows, queues, IVR, and other telephony-related features based on business requirements**
Required experience:
Genesys PureConnect 5years Expert
Genesys Cloud CX 3 years Expert
Cisco UCM 2years Basic
**Job summary**
Voice over IP principles and PBX functionality (Jabber, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.)
Experience 8Yrs
**Required Skills ,**
Unified Communication - Cisco
.Shift Day 10 AM TO 7 PM CST
**Roles & Responsibilities**
Cisco Unified Communications/Voice Conferencing/Webex.
- **Genesys Cloud CX technology, Call Recording, Voice conferencing and collaboration**
- Experience in **managing Ring Central Cloud Communication** Platform or any similar platfarms
- Vendor Management
**Preferred Additional Skills**:
- **Genesys PureConnect **certifications (e.g., Genesys Certified Professional - PureConnect).
- Experience with other Genesys products **(e.g., Genesys Cloud, Genesys Engage).**:
- Knowledge of CRM systems and integration with contact center solutions.
**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**
**Salary**: $100,000.00-$110,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Genesys PureConnect, Engage Consultant: 10 years (preferred)
- Genesys Cloud: 10 years (preferred)
- Configure, manage Genesys Telephony Cloud platform: 10 years (preferred)
- Genesys PureConnect migration to cloud cx envior: 10 years (preferred)
- Genesys cx environment similar project: 10 years (preferred)
- document design: 10 years (preferred)
- building review call flow: 10 years (preferred)
- chat bot or voice bot: 10 years (preferred)
- hybrid work 3 days a week mandatory in Brampton: 10 years (preferred)
Work Location: On the road
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