user support technician

2 weeks ago

Brampton, Canada GROW MORE IT SOLUTIONS INC Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • or equivalent experienceWork setting
  • Computer hardware or software retailer/wholesaler
  • Telecommunications industry
  • General office
  • Internet Service Provider (ISP)Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer serviceSupervision
  • 1 to 2 peopleTransportation/travel information
  • Own vehicleWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Combination of sitting, standing, walking
  • Bending, crouching, kneelingPersonal suitability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Organized
  • Team player
  • Time managementSupport for persons with disabilities
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)Support for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugeesSupport for youths
  • Participates in a government or community program or initiative that supports youth employment

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