Access Management Administrator

4 weeks ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role**:
**Typical Daily Duties**:

- Create and disable user accounts, as requested, provided appropriate approvals.
- Ensure access rights are updated in a timely manner as needs change due to events; including, but not limited to, termination, role changes, new systems, and regulatory requirements.
- Update and close tasks associated with access management requests and meet service level targets.
- Preserve all records that indicate changes made to access control lists to facilitate audits and other investigations.
- Uses procedures, policies, knowledge database, and other reference materials to assist in answering inquiries or problem-solving steps.
- Provide support for Service Desk Analysts regarding permissions and access, to help increase first call resolution.

**To qualify for this position you must have knowledge or experience in the following**:

- Knowledge of Identity and Access Management best practices;
- A background in Information Technology;
- Knowledge and understanding of privacy and security practices;
- Knowledge and experience using MS Office products;
- Exceptional communication: written and verbal;
- Strong organization and attention to detail;
- Ability to work independently and be a team player; and
- Demonstrated problem solving and analytical abilities.

The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Health Information Management, Health Informatics, or Information Technology; supplemented by two years of experience in a similar role.

**You will have the ability to**:

- Ability to actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
- Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
- Ability to build cooperative working relationships with co-workers and clients to ensure credibility and confidence in services provided.
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment.
- Ability to take information from multiple sources, analyze it, and develop recommendations to solve complex problems.

**Competencies**:
**_ Communication_**
- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner; and
- Ability to prepare clear presentations and speak in public at level appropriate for audience.

**_ Problem Solving_**
- Ability to identify, explore and evaluate options on processes and methodologies in order to develop feasible recommendations;
- Ability to identify and resolve issues that underlies conflicts in order to arrive at a viable solution; and
- Manage complex situations with diplomacy.

**_ Interpersonal_**
- Ability to influence others in order to pursue a mutually acceptable solutions or formal agreements; and

**_ Organizational_**
- Ability to independently priorit

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