Service Manager
3 weeks ago
Job Summary:
We are seeking a dedicated Service Manager to join our team. The Service Manager will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow.
Responsibilities include, but are not limited to:
- Management of Service Department and Personnel
- Create and maintain department budget
- Drive Service levels and sales
- Provide monthly reporting on division profitability; including Profitability per Truck
- Dispatch of service and install jobs to inhouse technicians
- Responsible for quoting additional / recommended work - PM Repairs, etc.
- Track fleet maintenance
- Make appointments for service as required / preventative maintenance
- Work with Sales Team as required
- Quote service work
- Keep them informed on open jobs / update upon completion
- Advise when new equipment / PMP is recommended by field staff
- Coordinate with Project Manager as required
- Schedule inhouse crews to complete installations when required
- Provide updates on open jobs and once complete
- Make site visits as needed
- Meet with customers
- Do Safety / PPE audits on Technicians
- Liaise with sister companies as needed - intercompany jobs
- Coordinate monthly service meetings with field staff
- request input from Sales on any topics of discussion
- Ensure Training Matrix is up to date
- Schedule Recertification's and New Training as required
- Shop Up-keep
- Receive deliveries, check packing slips against parts received and label for jobs
- Maintain Inventory levels
Qualifications:
- Strong organizational skills, with a keen attention to detail
- Ability to multi-task
- Experience working in a fast-paced environment
- Ability to adapt and change with last minute changes
- Conflict resolution skills
- Computer Literate - familiar with Microsoft Office / QuickBooks / Internet
- Must be fluent in English
- Works well independently, as well as in a team
- Self-motivated, takes ownership of work
- Knowledge of the dock and door industry an asset, but not required
We offer:
- $45-50K + divisional bonus
- Health / Dental Benefits upon completion of probationary period
- Company Cell Phone
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 1 year (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
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