Service Manager

3 weeks ago


Brantford, Canada Erie Doors Full time

Job Summary:
We are seeking a dedicated Service Manager to join our team. The Service Manager will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow.

Responsibilities include, but are not limited to:

- Management of Service Department and Personnel
- Create and maintain department budget
- Drive Service levels and sales
- Provide monthly reporting on division profitability; including Profitability per Truck
- Dispatch of service and install jobs to inhouse technicians
- Responsible for quoting additional / recommended work - PM Repairs, etc.
- Track fleet maintenance
- Make appointments for service as required / preventative maintenance
- Work with Sales Team as required
- Quote service work
- Keep them informed on open jobs / update upon completion
- Advise when new equipment / PMP is recommended by field staff
- Coordinate with Project Manager as required
- Schedule inhouse crews to complete installations when required
- Provide updates on open jobs and once complete
- Make site visits as needed
- Meet with customers
- Do Safety / PPE audits on Technicians
- Liaise with sister companies as needed - intercompany jobs
- Coordinate monthly service meetings with field staff
- request input from Sales on any topics of discussion
- Ensure Training Matrix is up to date
- Schedule Recertification's and New Training as required
- Shop Up-keep
- Receive deliveries, check packing slips against parts received and label for jobs
- Maintain Inventory levels

Qualifications:

- Strong organizational skills, with a keen attention to detail
- Ability to multi-task
- Experience working in a fast-paced environment
- Ability to adapt and change with last minute changes
- Conflict resolution skills
- Computer Literate - familiar with Microsoft Office / QuickBooks / Internet
- Must be fluent in English
- Works well independently, as well as in a team
- Self-motivated, takes ownership of work
- Knowledge of the dock and door industry an asset, but not required

We offer:

- $45-50K + divisional bonus
- Health / Dental Benefits upon completion of probationary period
- Company Cell Phone

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person



  • Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...

  • Funeral Home Manager

    2 months ago


    Brantford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable...

  • Funeral Home Manager

    2 months ago


    Brantford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable...

  • Funeral Home Manager

    2 months ago


    Brantford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable...

  • Funeral Home Manager

    4 weeks ago


    Brantford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable...

  • Funeral Home Manager

    4 weeks ago


    Brantford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable...


  • Brantford, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Brantford, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...


  • Brantford, Canada Brantford Police Service Full time

    **Job Posting**:Communications Section Manager **Posting Type**:External** **Posting date**:August 30, 2023 **Closing date**:September 13, 2023** **Salary Range**:$84,213 - $112,284 **PURPOSE OF POSITION** Under the direction of the Inspector i/c Quality Assurance the incumbent will oversee and administer the activity of personnel in relation to the...

  • Service Manager

    2 weeks ago


    Brantford, Canada Active Scale Manufacturing Inc. Full time

    Job Overview: We are seeking a highly motivated and experienced Service Manager to join our team at Active Scale Manufacturing Inc. As a Service Manager, you will be responsible for overseeing the service department operations and ensuring exceptional customer service. This is a full-time position with competitive pay and benefits. **Duties**: - Manage and...

  • Service Manager

    2 weeks ago


    Brantford, Ontario, Canada Performance Auto Group Full time

    Drive for ExcellenceKnown as one of Ontario's oldest Toyota dealerships, Brantford Toyota is an award winning guest focused team. We go above and beyond for our guests and believe in working together to give the best guest experience possible.Brantford Toyota is currently seeking a Service Manager to join their dynamic teamAbout you.You elude our four key...

  • Services Manager

    4 weeks ago


    Brantford, Canada Staples Full time

    **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that’s you,...


  • Brantford, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Brantford, Ontario Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** **Résumé des fonctions** Le titulaire du poste travaille dans le centre de traitement de colis afin d’offrir des...


  • Brantford, Ontario, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**:Brantford, Ontario Canada**Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options****disponibles en haut à droite de cette page.****Description du poste****Résumé des fonctions**Le titulaire du poste travaille dans le centre de traitement de colis afin d'offrir des services aux...


  • Brantford, Canada Leon's Full time

    Overview: **LEONS IS CURRENTLY HIRING FOR A CUSTOMER SERVICE MANAGER** **WITH CANADA’S MOST SUCCESSFUL HOME FURNISHING RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our...


  • Brantford, Ontario, Canada The Corporation of the City of Brantford Full time

    Reporting to the City Clerk/Director of Clerk Services, the Manager of Clerk Services/Deputy Clerk is responsible for the management, overall organization and general operation of the Legislative Services and Records, Print & FOI Services component within the City Clerk's Department. Managing the two divisions includes preparing work plans, setting...


  • Brantford, Canada Brantford Auto Spa Full time

    Responsibilities: - Oversee daily operations of the shop (detailing and automotive service & repair) ensuring smooth workflow and efficient service delivery - Manage a team of mechanics and technicians, providing guidance, training, and performance evaluations - Maintain inventory of parts and supplies used for both automotive detailing and service,...


  • Brantford, Canada YMCA HamiltonBurlingtonBrantford Full time

    **Facility Services Manager** Laurier Brantford YMCA 100 Water St. Brantford, Ontario, N3T 0P1 **Salary Range**:$60, 000-$65, 000 **Position Status**:Full-Time **Nature & Scope**: The Facility Services Manager is an integral part of the Laurier Brantford YMCA leadership team, playing a leadership role in implementing standards of service excellence to...


  • Brantford, Canada The Salvation Army Full time

    The Program Services Manager will manage the day-to-day operation of client services and programming at The Housing Resource Centre coordinating the activities of staff to achieve successful client outcomes. Responsible for supporting staff in effectively managing a caseload and for planning and achieving team goals consistent with the principles of housing...

  • Shop Service Manager

    2 weeks ago


    Brantford, Ontario, Canada Brantford Auto Spa Full time

    Responsibilities: Oversee daily operations of the shop (detailing and automotive service & repair) ensuring smooth workflow and efficient service delivery Manage a team of mechanics and technicians, providing guidance, training, and performance evaluations Maintain inventory of parts and supplies used for both automotive detailing and service, ordering as...


  • Brantford, Canada Brant County Health Unit Full time

    **Posting #112024** **MANAGER, CLINIC SERVICES** **TEMPORARY FULL-TIME** **(12 MONTHS)** At the Brant County Health Unit, our team is our greatest strength. We are constantly adapting to meet the ever-changing needs of our communities while remaining steadfast in our mission to create a healthier future for all. Guided by our core values of...