Assistant Branch Manager Trainee

3 weeks ago

Toronto, Canada TD Bank Full time

418197BR

Retail Banking - Financial Services

Toronto, ON

August 30, 2023

Hours

37.5

Workplace Model

Onsite

Pay Details

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Job Details

Do you thrive in guiding a team aimed at delivering trusted financial advice supporting personal and small business customers? Do you enjoy making a positive difference to your community? As an **Assistant Branch Manager I, **you will provide mentorship in the branch to successfully achieve business objectives and help personal and small business customers achieve their dreams.

In a typical day at work, you would:

- Process branch administrative duties and complex transactions related to investments and unsecured credit compliance based on banking solutions, processes and procedures expertise
- Liaise with One TD partners to serve customers in a way that suits their financial needs
- Support the execution of the branch plan and objectives
- Mentor a dynamic team on offering banking solutions and advice-giving strategies to improve the customer experience
- Achieve customer demands and compliance requirements by maintaining employee scheduling while adhering to all policies, procedures and guidelines of conduct
- Assist advisory and frontline staff for efficient resolution of customer complaints within guidelines
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Resolve operational issues by recommending improvements
- Help build informative, positive and diverse work environment by promoting open dialogue and encouraging good working relationships with other functions and teams

Job Requirements
- Undergraduate degree with over 3 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Expert of process, team and risk management
- Strong communication skills to liaise with customers, employee and cross functional teams
- A dynamic decision maker who can exercise discretion and diplomacy in the matters of confidentiality
- A committed leader with demonstrated experience working in a fast-paced work environment through strong organizational, planning and time management skills

Company Overview

**Our Values**
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
** Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they’re more likely to do their best.

**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll alway

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