People Operations

3 weeks ago

Remote, Canada Wagepoint Full time

We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for 22,000 small business owners across the US and Canada who rely on our payroll software to pay their employees and process their taxes. And we’re just getting started.- At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.- We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.- If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunities to do just that.**The Role at High Level**:

- Reporting to the Director, People & Culture, the People Operations Business Partner will support Wagepoint’s continued growth by driving People Operations functions focused around our Canada and US based employees. As a key member of the team, you will contribute to various areas of our people operations from talent acquisition, performance management, employee engagement, training & development, to compensation and benefits and beyond. You will be the main point of contact for all People Operations related inquiries for our North America-based team and demonstrate a true level of care.What you'll be doing:

- Build strong collaborative relationships with managers and leaders, ensuring a full understanding of key business and people issues that will enable the provision of expert input to the business.
- Assists in the execution of **performance management** processes, including setting goals and conducting performance reviews. Assists managers through performance management, including coaching and progressive discipline.
- Assists in the development, documentation, and communication of company **policies and procedures, **and **assists and advises managers and employees** on the interpretation of company policies, compensation, benefits program, and best practices.
- Documents and improves new and existing **SOPs** and HR **procedures**, as well as executes those processes including promotions, terminations, transfers, demotions, pay change transactions and record relevant changes in employee files in a timely manner.
- Utilizes data, understands trends and provides insights from the business into the design of key people operations programs/solutions and to work with the business to implement agreed solutions effectively.
- Partners closely with business leaders and People Ops peers to ensure change management initiatives are well executed and supported by a comprehensive communications and engagement plan.
- Performs and executes People Ops programs to ensure delivery of the People Ops roadmap such as compensation, benefits, employee relations, performance and talent management; productivity, recognition, and morale.
- Working with the People Ops team, provides full employee life-cycle support and guidance from attraction to onboarding through to offboarding, to employees and managers across multiple departments, teams, and provinces/states.
- Manages and processes all aspects of **Employees Relations**, including **Leave events** (such as documentation, provider coordination, accommodation, and employee communication) as well as conducting any **investigations** according to our policies (including maintaining documentation, and recommends appropriate resolutions of employee relations issues).
- Reviews **exit interviews and employee surveys, and **develops and communicates recommendations based on findings.
- Supports the administration of **benefits programs**, including enrollments, changes, and terminations. Assists with employee benefit inquiries.
- Maintains **team activity** in the absence of the Director of People & Culture; contacts team members as needed for guidance.

What you bring to the table:

- **Bachelor’s degree in Human Resources** or related field required.
- **5+ years of experience** in a HRBP or related role.
- **CHRP, CHRL** or other related HR designations is strongly preferred.
- Up-to-date on HR best practices, laws, and regulations. You know how to communicate these to others and you’re ready to continue learning and growing.
- A proven track record in strong business partnering and collaboration with senior business leaders in a fast moving business environment
- A great communicator and collaborator who loves working with people. Ability to develop and manage interpersonal relationships at all levels of the company.
- Warm, welcoming, and easy to talk to. You love celebrating people and helping them find what they need, and you casually organize chaos with ease and

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