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12650 - Program Coordinator

4 weeks ago

Coquitlam, Canada S.U.C.C.E.S.S. Full time

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**Employment Type**:Permanent Full-Time (35 hours per week)

**Location**: Greater Vancouver, BC

**Reports To**: Program Manager

**Job Summary**:
The Program Coordinator (PC) is responsible for the supervision and support of Program Officers within their specific geographical area in the BC Settlement and Integration Services (BCSIS) program. This position is accountable for daily operation support, service planning, and facilitation of promotional and networking activities. The PC will also assist the Program Manager in providing planning and administrative support.

**Key Duties and Responsibilities**:

- Supports and trains the BCSIS team members to update their knowledge of settlement, the labour market, and immigration navigation for temporary residents
- Organizes program activities in respective regions to meet program outputs and optimize program outcomes
- Ensures adequate staffing at different regions/sites
- Liaises with community partners, agencies and organizations for service collaborations such as space sharing, guest speaker invitations, and client referrals
- Plans program promotion strategies to meet client and service targets
- Ensures the program information in agency website and promotion materials are up-to-date
- Provides program orientation to new team members
- Collaborates on the proposal writing process with the Program Manager
- Delivers in-person and online one-on-one direct client services and group facilitation that supports the settlement, labour market, and immigration needs of eligible clients
- Communicates service trends, client needs, and priorities to Program Manager in a timely manner
- Assists with data collection and report writing for the program
- Leads the program’s Performance Quality Improvement (PQI) procedures
- Submits accurate service records, statistics and program reports to the Program Manager
- Participates in internal and external meetings, agency events and trainings as approved by the Program Manager
- Performs other program related duties as assigned by the Program Manager

**Education, Training and Experience**:

- Bachelor’s Degree in Social or Human Sciences
- Certified Career Development Practitioner (CCDP) certification an asset
- Knowledge of BC settlement, immigration, and labour market information
- Knowledge of local resources available within the community
- Experience working with temporary foreign workers, naturalized citizens, and post-secondary international students
- Experience facilitating in-person/online workshops and special events
- Supervisory experience an asset

**Job Skills and Abilities**:

- Excellent written and verbal communication skills
- Second language is considered an asset
- Strong analytical skills
- Ability to work with individuals facing immigration, settlement, and employment challenges
- Ability to work as a team or independently at different service delivery sites
- Strong social media skills (e.g. Facebook, Twitter, etc.)
- Ability to take initiative
- Ability to work in a fast-paced work environment

**Additional Information**:

- Criminal record check required
- Occasional evening and weekend duties
- Frequent travel within service regions for program delivery required

**About S.U.C.C.E.S.S.**:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

**At S.U.C.C.E.S.S., we take care of our communities and our people**

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

- paid time off ‘monthly wellness days’ (up to 12 days per year)
- additional agency holidays (3 additional statutory holidays)
- 2 weeks annual vacation (starting) and up to 5 weeks (maximum)
- company-funded pension (GRRSP)
- extended health & dental plan
- employee & family assistance programs
- access to wellness programs (such as subscripti

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