Unit Manager
2 months ago
**About Us**:
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
**Who we are**:
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.
**Position Details**:
Reporting to the Manager, Claims the Unit Manager, Claims Auto PD will oversee a team of adjusters on both personal and commercial policies.
**What You Will Do**
- Lead, manage and develop claim associates to maximize full performance potential
- Provide coaching on claims technical skills and strategic direction on claims handling
- Assist in building the Atlantic team and best practices
- Ensure adherence to corporate reserving practices
- Ensure equitable distribution of claims within the team
- Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
- Encourages continuous learning within the team
- Creates and delivers performance reviews along with action plans to manage performance
- Delivers exceptional customer service, internally and externally
**Who You Are**
- Post-secondary education, or equivalent industry experience
- Working towards or completion of provincial licensing preferred
- A minimum of 3-5 years of claims handling experience; handling complex files
- A minimum of 1 year of leadership experience
- Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution.
- Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
- Working knowledge of legislation governing property and casualty insurance claims
- Familiarity with established and recent case law
- Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)
- Progressive experience in training / mentoring / coaching using a variety of approaches
**What’s In It For You**
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership
**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
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