Cpm Administrator

**About the company**:
CH helps clients who are suffering from a variety of medical conditions, including but not limited to: Post Traumatic Stress Disorder (PTSD), anxiety disorders, depression, chronic pain disorders, gastrointestinal disorders, dermatological disorders, various forms of cancers, neurocognitive disorders, musculoskeletal disorders, and eating disorders.

**About the job**:

- Act as first point of contact for Canada House Clinic and ensures coverage of telephone and reception area: answers and directs incoming calls, greets visitors and directs to appropriate staff
- The ability to work independently on your own, as necessary from the clinic location
- Provide a high quality of service to all clients via phone lines and responding to electronic inquiries with a clear client service focus.
- Provides information about services provided to clientele.
- Filing and organizing.
- Fully understand what a complete registration package includes (proof of diagnosis, cannabis education component, LP selection and corresponding registration forms).
- Must understand how to build complete patient profile in CPM, including where all required registration documentation is filed with-in CPM patient profile and make appropriate notes.
- Works with the Cannabis Educator to maintain appropriate turnaround time on incoming pending paperwork client files. Using the CPM to consistently work pending files to active.
- Uploads/Ensures that all documentation (digital or physical) into CPM in a timely manner.
- Use CPM reporting features to follow up with clients who are pending paperwork.
- Ensuring that client information is up to date in CPM. Responsible for patient profile completeness.
- Can educate civilian clients on obtaining proof of their diagnosis or referral. Knows how to direct them to ask their family doctor.
- Must stay apprised of all CHWG SOP’s regarding completing all listed duties and offer positive input and solutions when the opportunity presents itself
- Assist with trade shows, conventions and openings as required.
- Creation and maintenance of spreadsheets, forms and reports that may be requested
- Strive to understand the Cannabis Educators tasks and back up and cover for when necessary.
- Other assigned tasks as necessary to the function of the office.
- Report directly to the Manager of Client Administration

**Qualifications**
- AEC / DEP or Skilled Trade Certificate
- Proficiency in electronic health records (EHR) systems.
- Strong clinical skills and attention to detail.
- Ability to work collaboratively as part of a healthcare team.
- CPR Certification (if expired, we will provide).

**Only those selected for an interview will be contacted.**

**Job Type**: Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 2 years (preferred)

Work Location: In person