Global Travel Operations Manager

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Global Travel Operations Manager

**Job Summary**:
The Global Travel Operations Manager is responsible for the successful delivery of RBC’s global Travel strategy working with internal business partners globally and external travel suppliers.

**What will you do?**

Relationship Management
- Manage relationships with regional Travel Management Companies (TMC) and travel suppliers
- Manage second level escalations on behalf of business travelers and travel suppliers
- Facilitate regional TMC and travel supplier business reviews
- Liaise with Business Unit partners in implementation of policy changes and travel program updates

Operations Management
- Manage travel policies, global reporting & scorecards
- Ensure a safe, seamless, and cost-effective travel program across all platforms globally to optimize preferred supplier compliance, optimal service selection, usage reduction and substitution
- Provide active operational management from end-to-end fulfillment to policy creation/maintenance, supplier management, compliance reporting and traveler support
- Monitor business traveler needs and partner with travel suppliers to address. Develop and propose strategies to improve traveler satisfaction
- Manage TMC service level agreement
- Prepare quarterly business partner review materials
- Manage policy offences and compliance
- Deliver incremental cost savings through sourcing activities and demand management
- Provide sourcing support
- Evaluate RFP, lead Hotel RFPs
- Participate in Service Level Agreement development
- Assist with the implementation for transition of selected suppliers and monitors implementation

**Who you are**:
**What will help you succeed?**
- 5+ years of Travel operations expertise
- 5+ years of supplier management expertise
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Strong relationship management skills

**Nice to **Have**
- Experience with Concur Travel
- Knowledge of the RFP process

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in an agile, collaborative, progressive, and high-performing team
- The opportunity to interface with senior level executives from many different parts of the organization
- Work in a purpose-driven organization
- RBC is committed to an inclusive, equitable and accessible workplace

**Job Summary**

The Global Travel Operations Manager is responsible for the successful delivery of RBC’s global Travel strategy working with internal business partners globally and external travel suppliers.

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Strategy and Administration

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-07-27

**Application Deadline**:
2023-08-10

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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