Corporate Travel Advisor

2 weeks ago

Toronto, Canada Direct Travel Full time

Corporate Travel Advisor – Bilingual - Remote

Embark on the next step in your career journey with Direct Travel

As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. 

This position is a remote position.

Expedition Expectations


  • Operate within detailed procedures  
  • Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues  
  • Ensure compliance of a clients travel policy while utilizing preferred vendors 
  • Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure 
  • Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance  
  • Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based  
  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment  
  • Work with hotel, car, rail to ensure client customer satisfaction 
  • Perform other duties as assigned

Passport to Success


  • Must be bilingual English/French
  • Minimum of five (5) years' experience providing domestic and international travel arrangements 
  • Proficiency in Sabre GDS is required.
  • Demonstrate knowledge and understanding of airline ticketing rules and regulations 
  • Proficient in producing lowest logical airfare within client's policy 
  • Demonstrate in-depth knowledge of exchanging, reissue of tickets  
  • Ability to read, understand and follow client travel policies and guidelines
  • Excellent communication skills via email and phone  
  • Exceptional customer service skills 
  • Ability to meet and exceed required performance standards  
  • Accurate and detail oriented 
  • Ability to work under pressure and can deal with change and adversity  
  • Working knowledge of Microsoft Office, including Word and Excel 
  • Works well unsupervised as well within a group setting

Benefits Onboard


In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

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