Employment Services Job Coach

2 months ago

Victoria, Canada John Howard Society of Victoria Full time

The Job Coach is responsible for managing and supporting those who are enrolled in a variety of our Employment Programs to ensure a successful transition into long-term employment within the organization.

**Duties and Responsibilities**

**Administration**
- Ensure the administrative tasks associated with each intake are coordinated
- Ensure employer satisfaction surveys are completed on time
- Submit to the Manager of Employment Services all reports detailing participant activity and statistical information as required
- Provide Office/Reception coverage as needed

**Client Support**
- Develop and Identify employment opportunities suitable for participants in the Construction and Hospitality Industry
- Provide case management and job coach support for JHS employment participants
- Provide the participants with intensive support during work experience
- Follow up with participants after work experience at 30 days, 60 days, and 90 days
- Document progress and employment status of employment participants on our client management system.
- Provide transportation for participants during the initial stage of employment
- Provide classroom support and coordinate classroom materials as needed
- Purchase industry-specific safety equipment for employment participants as needed
- Educate and inform employers about the goals and purpose of JHS employment programs
- Develop the Next Step Plan with participants and revise as needed
- Assist participant touchback sessions according to need

**Community Engagement**
- Provide support to employers on an ongoing basis to ensure employment participants successfully transition into employment
- Promote the JHS employment programs to potential referral sources on an ongoing basis
- Mediate conflicts that may arise between the employers and employment participants

**Qualifications**
- Diploma in Human Services or an equivalent combination of post-secondary education and experience
- Experience working with vulnerable populations including those with mental health, addictions, and developmental disabilities
- Excellent written and oral communication skills, dispute resolution, and problem-solving skills
- Proficient in Microsoft Suite and strong administrative skills required

**Job Requirements**
- Criminal Record Check
- Emergency First Aid
- Class 5 driver’s license
- Reliable vehicle

**Work expectations**

This job description provides an overview of the duties and responsibilities for this role but does not list every task within it; all tasks and job requirements will be within the framework and context of this job overview.

Most tasks for this position are completed during the regular workweek (Mon - Fri, 9 - 5), however, some flexibility will be required according to the needs of the program depending on program needs.

**Salary**: $22.00-$24.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: One location

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